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Call Centre Representative

Chalhoub Group

2 - 3 years Other - United Arab Emirates

Diploma(Other). Any Nationality


, Posted on June 12, 2018 1 Opening

Job Description

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Our Corporate Services department are the backbone of our business, we really are at the heart of everything! We support the Group and Business Units and constantly seek to add value to what we do.
Are you passionate about working in a service industry where your role is to handle Customers on call ? We are seeking Customer Service experts to handle Wojooh brand protfolio for UAE and KSA,
You will s erve as the first point of contact for customers , delivering excellent customerservice. Answer inbound phone calls, identify and resolve caller needs, and provide information.
Your worki will have direct impact on enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
What you will do,
• As the voice of the company, your role is to provide proactive customer service
• To successfully conduct inbound / outbound calls, handle emails, whilst understanding client s customer care philosophy and correctly interpreting customers comments.
• Provide expert answers to all customer requests (loyalty ,orders, store info, etc.)
• Handle client complaints, investigate with concerned parties, in different markets, support in resolving complaints and communicate solutions to client. Follow-up until complaint closure.
Key Skills
• Call Centre.
• Customer Service.
• Complaints handling.
• Outbound campaign contacts
• English must be very strong as lots of time on phone and writing emails
Essential Requirements
• Minimum high school diploma
• 2 years in Call centre, Customer Service.
• Flexible working hours
• Fluent Arabic and English
• Already based in UAE.
We can offer you:
• Working with key projects, luxury brands and growing career
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub


Industry Type : Retail
Functional Area : Helpdesk / Customer Service / Telecalling

Keywords

Outbound Service Industry Customer Service Representative Corporate Retailiness Executive

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Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.



The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.



The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
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