Car Care Estimator - Bodyshop ROYAL SWISS AUTO SERVICES L.L.C

Job Purpose:

To inspect vehicles, assess car care service requirements, prepare accurate estimates, and communicate cost and service details to customers while ensuring high-quality service and customer satisfaction.

Key Responsibilities:

1. Vehicle Inspection & Assessment

• Perform thorough inspections of vehicles for detailing, polishing, tinting, ceramic coating, paint protection film (PPF), and other car care services.
• Identify surface defects such as scratches, dents, oxidation, and paint issues.
• Document inspection findings and recommend appropriate treatments.

2. Estimation & Pricing

• Prepare accurate service estimates based on the vehicle's condition, service requirements, and company pricing guidelines.
• Provide detailed cost breakdowns, including materials, labor, and timelines.
• Update customers on additional costs if extra work is required.

3. Customer Communication

• Explain service recommendations and estimates clearly to customers.
• Address queries and provide expert advice on car care solutions.
• Ensure customers understand the scope of work and the expected results.

4. Coordination & Workflow Management

• Coordinate with the car care team to schedule jobs and ensure timely service delivery.
• Follow up on job progress and update customers.
• Ensure service quality meets company standards.

5. Documentation & Reporting

• Maintain accurate records of estimates, approvals, invoices, and completed jobs.
• Prepare daily/weekly activity reports for the Service Manager.
• Ensure all documentation is aligned with company policies.

6. Quality & Safety Compliance

• Ensure all car care products and equipment are used safely and correctly.
• Adhere to company safety regulations and hygiene standards.
• Report any issues or delays promptly to the management.