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Cards Support Officer - Outsource

Commercial International Bank

Posted on June 11, 2018

1 - 3 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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To perform call back calls customers to ensure consent to apply, awareness of products basic features, benefits and pricing with the purpose of raising the quality of turned in applications. Review submitted documents & check I-Score to ensure minimum acceptance standards are met before submitting applications to the CAF. In addition to, coordinating between Sales channels and CAF with the purpose of raising quality of turned in applications.
Consumer Banking
Cards Business
Qualifications & Experience:

Bachelor s degree of commerce, finance, business administration, accounting or equivalent

Minimum 1 - 3 years of relevant experiences

Good command of English language and Arabic languages

Very good command of Microsoft office

High communication and presentation skills
• Self-motivated team player, decision maker, qualitative and quantitative analysis
Business development

Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank s policies

Call back customers to ensure that all points in the approved, call back script are covered and confirmed by the customers

Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF)

Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected application

Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisor

Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers

Provide feedback and necessary support to sales channels on submitted card applications and receive required supporting documents with the intent of salvaging cases

Ensure the awareness of distribution channels staff on cards policies to raise the quality & productivity of application
• Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates

Banking / Financial Services / Broking

Finance / Treasury


Business Administration Quantitative Analysis Credit Assessment Consumer Banking Sales Supervisor Accounting Outsourcing Commerce


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Commercial International Bank

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