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Career Opportunities: Food and Beverage, Shang Palace (Waiter / Waitre

Shangri-La Hotels & Resorts

Posted on July 31, 2018

1 - 2 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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JOB & RESPONSIBILITIES
• Provides courteous service to guests and responds promptly to guest s inquiries, complaints or requests.
• Handles all complaints and requests immediately and ensures that guests are satisfied with the service. Requests assistance from the Service Leader/ Manager if complaints and requests cannot be handled
• Prepares all documentation for the amenity program, highlighting VIPs and special request
• Knows how to take a private order by telephone and get appropriate information
• Operates all computer systems in accordance with the correct operating standards
• Orders all stationery and organize the office on a weekly basis
• Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner.
• Keeps the log book in order
• He/she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
• Must be attentive and willing to perform duties assigned by the Service Leader
• Follow maintains program and cleaning schedule
• Legibly document maintenance needs on work orders and submit to manager
• Organise document and track pick up of dirty trays / trolleys, direct staff as required to retrieve dirty trays and trolleys
• Answer Restaurant Service phone within 3 rings using correct salutation and telephone etiquette
• Assist Restaurant Service staff in their jobs functions as specified in departmental standards
• Monitor and maintain cleanliness, sanitation and organisation of all service areas
• Maintain positive guest relations
• Be familiar with all hotel services/ features and local attractions/ activities to respond accurately to any guest inquiry
• Accommodate guest requests for change courteously
• Take guest food and beverage order utilizing suggestive selling techniques and following all departmental standards
REQUIREMENTS
• At least 1 years experience in a similar position in a 5* hotel
• Excellent communication skills in English (oral and written). Fluency in Chinese is preferable
• Passion for delivering exceptional levels of guest service
• A warm personality, attentive and presentable
• Accountable and resilient
• Familiar with Micros system
• Ability to work under pressure


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Guest Relations Guest Service Management Waitress Monitoringiness Executive

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Shangri-La Hotels & Resorts

Shangri-La Hotels and Resorts started operations in the year 1971 with its first deluxe hotel in Singapore. The name Shangri-La is inspired by the legendary land featured in James Hilton's 1933 novel, Lost Horizon. The name encapsulates the serenity and service for which the various hotels and re sorts of the group are renowned for. Over the years, the Hong Kong-based hotel and resort group has emerged as one of the leading names in the Asia Pacific market. It is also regarded as one of the world’s finest hotel ownership and management companies. The group owns and manages over 95 hotels and resorts throughout Asia Pacific, North America, the Middle East and Europe. Its brands include Shangri-La Hotels, Shangri-La Resorts, Traders Hotels, Kerry Hotels, and Hotel Jen. It also has two clubs namely, Aberdeen Marina Club and Xili Golf and Country Club. In the UAE, the hospitality chain has three properties: Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi; Traders Hotel, Qaryat Al Beri, Abu Dhabi; and Shangri-La Hotel, Dubai.





In addition to this, the chain also has new hotels under development in mainland China, Cambodia, Hong Kong, Indonesia, Malaysia, Myanmar, Saudi Arabia and Sri Lanka. The hospitality giant has won numerous global awards including:

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia);

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards;

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US);

• Best Hotel Brand in China, Business Traveller China Awards;

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards; and more.





The company gives credit for its success to the efforts and abilities of its people. As an employer, it is committed to helping its employee unleash their potentials. Towards this end, the company invests heavily in the development of its staff. The hospitality giant is expanding its presence in Asia, the Middle East and Africa resulting in increased opportunities for people with a passion to delight.



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