Cash Collection Specialist

Invygo

Posted on 23 Oct

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • 1. Customer Payment Follow-up
  • -Contact customers with overdue payments via calls, WhatsApp, and emails.
  • -Remind customers of upcoming due dates and guide them through payment options.
  • -Escalate delayed or disputed cases to the Supervisor for further action.
  • -Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases.
  • 2. Payment Tracking & Reconciliation
  • -Maintain an updated tracker for all pending and completed payments.
  • -Verify payment proofs received from customers before confirming collection.
  • -Update the system once payments are received and validated.
  • -Support reconciliation between customer records and finance data.
  • 3. Customer Support
  • -Provide clear and professional responses to customer payment-related inquiries.
  • -Support customers with payment links, invoices, or clarifications as needed.
  • -Ensure all interactions are logged in Freshdesk or the assigned CRM system.
  • 4. Reporting
  • -Share daily and weekly reports on collection progress and overdue accounts.
  • -Highlight high-risk customers or repeated payment delays to the Supervisor.

Desired Candidate Profile

Bachelor s degree.

  • 2 3 years of experience in customer collections, billing, or customer service.
  • Strong communication skills in Arabic and English (spoken and written).
  • Confident in handling customer follow-ups and payment discussions.
  • Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk).
  • Organized, detail-oriented, and reliable under pressure.
  • Professional and empathetic communication.
  • Persistence and results-driven approach.
  • High attention to accuracy and data integrity.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Cashier
  • Teller
  • Billing & Payment

Keywords

  • Cash Collection Specialist

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Invygo

https://apply.workable.com/invygo/j/BC9C307232/