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Cashier - RTL

Landmark Gulf Group

Posted on April 30, 2019

0 - 2 years Oman - Oman

Any Graduation. Any Nationality

Opening 01

Job Description

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POSITION DESCRIPTION DOCUMENT
BASIC INFORMATION
Position Title
Associate - MERGEFIELD "Position_Title" Cashier (Store )
Job Family
MERGEFIELD "Job_Family" Retail Cashier and Operations
Function / Department
Retail (Store Operations)
POSITION DETAILS
To be filled up as per the requirement of the
business / unit / function / concept / territory
Grade
B3
Reporting To
Mr.
Ankur
Corporate/Concept/Territory
Territory
Concept Name
(If Applicable)
LOCATION DETAILS
Please mention the correct office location of the
position selected above and fill in the other geographic details
Base Location (City)
MCC MERGEFIELD
"Base_Location_City_"
Country
Oman MERGEFIELD "Country"
POSITION OBJECTIVE
MERGEFIELD "POSITION_OBJECTIVE" The job holder will be responsible for maximizing
sales through exceptional customer service. The job holder will also be
responsible for maintaining the
desired retail operations, customer service, replenishment, recovery standards
in the store in all aspects.
DO Key Responsibilities
1.
MERGEFIELD "KR_1" Shop Keeping and Store Standards
Maximize and contribute to sales within the store through
exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to
standard layout norms (product placement,signage, neat and well
folded,arranged in order from smallest to largest, hanged items must be
steamed, brand wise, size wise etc)
Ensure all products are price tagged and bar-coded before
display
Ensure correct rotation of stock on shelves and assist in
accurate stock counts as per store requirements
Ensure all stock administration (stock count, inter branch
transfer, dispatch and delivery) are
recorded on the system in time, accurately and correctly categorized
Ensure awareness and vigilance at all times of security in
the store without any negligence
Ensure the highest standards of housekeeping standards and grooming
etiquettes are maintained in store at all
times
Give
accurate and current information about the product for all inquiries
Increase
the customer database by adding new customers to the mailing list
Understand
the returns policy and ensure effective implementation
Help
store merchandiser and/or store manager in product placement and arrangement
Dress
up Mannequins & attend to other visuals
Maintain
a clean and well-organized back- stock area and keep the employee break area
neat and tidy
Operate
as a cashier and be consistently accurate in money handling ( in case
applicable)
Understand
and utilize all reports required for the day to day functioning of each store
Carry
out linked selling i.e. understand the customer s need and close the
deal
2.
Store
Merchandise / MERGEFIELD "KR_2" Merchandising
Maintain a detailed knowledge of the merchandise/ products
stocked in the store
Ensure promotions and fast selling lines are featured in
the store
Provide information about the customers(likes,dislikes and
opinions) to the dept
incharge
Ensure
effective stock replenishment to the store and assure continuous stock availability,
ongoing recovery & maintenance in the store
3.
MERGEFIELD "KR_3" Customer Service
Responsible for greeting and meeting all customers promptly
and politely as they enter the store
Provide customer satisfaction by delivering exceptional
customer service
Guide customers throughout the store or to the specific
area the customer requests
Develop a clear understanding of all departments,
products,make, features and after sales service
Ensure effective implementation of visual merchandising
principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure
confidentiality with respect to Landmark retail/store sales information
DISPLAY
QUALIFICATION
Basic Qualification /
Education / Vocational Training
High School Diploma
Advanced
Qualification /
Certification / Specialist Training
Graduate degree in any field
EXPERIENCE
Minimum Experience
MERGEFIELD "Minimum_Experience" 0-2 years
Specific / Relevant
Experience
COMPETENCIES
Skills and Capabilities
Knowledge
of retail processes and industry
MERGEFIELD
"Skills_and_Capabilities" Communication skills
Interpersonal skills
Proactiveness and flexibility
Customer
service orientation
English/local
language speaking skills
DELIVER
Perspective
Key Result Area (KRA)
Measure
Financial
Maximise Sales
% of customers converted with
exceptional customer service/
Accuracy in meeting Sales Target
Loss Prevention
Cost of Damage/Loss goods on display
Customer
Enhanced store experience
Customer Feedback (Scores / No. of
Complaints)/
Number of new initiatives or ideas to
improve store experience and layout
Increase in customer awareness on
products
Customer Feedback Score/Mystery Shopping
Score
Current Processes (Internal)
Adherence to SOPs (Internal to the
organization)
% deviations from the defined SOPs
(Audit score)
100% stock availability
Customer Feedback Score
% of instances of stock outs in store
"Build" for Future"
(Capability)


Retail

Cashier / Teller / Billing & Payment

Desired Candidate Profile


Keywords

Cashier

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Landmark Gulf Group


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