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Catering & Events Executive

Fairmont Hotels & Resorts

Posted on January 13, 2020

2 - 3 years Abu Dhabi - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Summary of Responsibilities:
Reporting to the CCS Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Solicit, negotiate, and book new and repeat business through various efforts (telemarketing, mailings, referrals, sales call, etc.) to maximize catering revenues to meet/exceed goals.
• Plan accommodations arrangements including guest rooms, visas, transport, arrival and departure details, and outside services if required
• Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
• Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
• Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
• Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
• Utilize Opera System to track, solicit, book, and follow -up accounts
• Conduct site inspections with prospective and existing clients.
• Ensure that deposits/cancellation fees where applicable are forwarded to Accounting.
• Will personally process all information on booking to the other departments in the hotel responsible for delivery of services while client is on property.
• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference meetings to ensure key departments fully aware of relevant details pertaining to group.
• Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
• Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Qualifications:

Previous experience is an asset

Bachelor s degree and/or Hotel
Management degree preferred

Minimum 2 years experience in luxury
hotel catering and conference sales/sales. Additional experience in the
hospitality industry an asset.

Possess or attain affiliation with
leading industry Association within three years of hire/taking position

Working knowledge of Opera, Word, Excel,
Meeting Matrix and PM systems.

Good understanding of all hotel
departments particularly housekeeping, front office, banquets and kitchen

Must have strong interpersonal skills
with attention to detail. Organization a must.

Strong written and verbal communication
skills. Multi-lingual preferred.

Keywords

Catering & Events Executive

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Fairmont Hotels & Resorts



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