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CBG-Customer Service Officer (CSO)

Arab Bank

Posted on June 30, 2020

2 - 3 years Lebanon - Lebanon

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Accountabilities & Key Roles:
 Execute all counter transactions efficiently and provide high quality service that meets customers requirements.
 Handle customers requests/inquiries/ selling opportunities in a professional manner, and refer them to concerned parties whenever needed .
 Carry/handle custody items efficiently, and keys as per custodian matrix and relevant P&P.
 Adhere to Branch Operating Model .
 Carry out any task requested by BM.
 To require from customers, except from those exempted, to fill and sign a cash transaction slip (CTS), which must include in addition to the amount involved, information on the object of the operation, the source of funds, and the economic right owner, in case of cash deposits totaling or exceeding USD 10,000 or its equivalent.
 To report to the Compliance Unit, through the branch MLRO, any doubtful cash deposit that may involve money laundering or terrorist financing operations.
Comply with AB Code of Conduct, related P&P and Local Laws and Regulations

Job Requirements:
Education :
Minimum a Diploma Degree in business administration or finance.
Fresh graduates are accepted subject to attending a training on basic banking.
Competencies :
Minimum level 2 in English according to AB classification.
Full awareness of bank s products, services, rules and regulations.
Excellent cross selling skills.
Excellent computer skills.
Ability to distinguish counterfeit money from genuine money.
Excellent communication, negotiation & interpersonal skills.

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile


CBG-Customer Service Officer (CSO)


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Arab Bank

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