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Channel & Digital Architect

Emirates Integrated Telecommunications Company

Posted on June 30, 2020

10 - 15 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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*The key purpose of the role is to have a domain lead responsible for the overall channels architecture, covering assisted and unassisted channels.
The person taking on the role is expected to have an in-depth understanding of all aspects of the digital technology such as Web, Mobile Apps, CMS, CDN, API Gateways as well as channel front- & back-end technologies required to architect all channels, such as:
retail [stores], POS, dealers, agent call center, kiosks
mobile app, e-shop and self-service management,
social media
Technical Skills:
Development experience such as Java, Scala, Python, Spring, Angular, HTML5, CSS3
Any: ecommerce (hybris, etc), Selfservice (oracle WCS), omni-channel (SAP/Netcracker/qvantel/ Oracle/Dynacommerce, cerillion), Mobile App development (iOS, Android), API Management Platform (e.g. Mulesfot, Dell Boomi, Oracle Fusion, MS Biztalk, Google/Apigee, Software AG, AWS Gateway, IBM API Connect)
BSS applications & integration experience: CRM, CPC, COM, CPQ
CMS platforms: Drupal, Oracle, Liferay
Mobile web (adaptive, responsive), Progressive Web App, mobile app (native, hybrid), APIs (RESTful/OData/JSON) and API design
Soft Skills:
High tolerance for ambiguity Have the ability to operate with flexibility in an uncertain environment, with multiple demands and be able to assess and evaluate the range of options that should be considered
Be your own customer Customers are our lifeblood. Without happy customers, we re doomed. So considering the customer perspective - collectively, not just a handful - comes first
Dare to be Different Display grit without ego and be yourself
Creative thinking Continuous improvement is a shared responsibility. Action is an independent one
Be the change you seek You should have the courage and resourcefulness to spark change to make better our products, our people, our environment and our company
Bachelor s degree in a technical field (i.e. Computing)
Technical certifications especially in vendor products is highly advantageous
10 to 15 years total work experience, with knowledge and experience in ICT, Telecom, and/or Tech professional services - B2B sector(s) preferred
Experience of other sectors such as Digital banking/Fintech; Digital retail experience is highly desirable
Identifying technology solutions to expand the channel footprint and penetration rate for unassisted and partner channels is of prime importance and the candidate is expected to have relevant cutting edge technology knowledge and experience in architecting such solutions
Digital transformation must have worked on legacy to new era /digital transformation; including scoping MVP and MVA [minimum viable architecture]
Proven experience in delivering solutions that are driving customer engagement, penetration and revenue on digital channels

Telecom / ISP

IT Software

Desired Candidate Profile


Channel & Digital Architect


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Emirates Integrated Telecommunications Company

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