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Channel Lead Sales Tablet - for UAE Nationals only

Abu Dhabi Islamic Bank

Posted on October 15, 2019

3 - 8 years Abu Dhabi - United Arab Emirates

Any Graduation. Emirati (UAE)

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Job Description

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Summary of role:

The Channel Lead – Sales Tablet defines strategy for Sales Tablet and roadmap ensuring high level of customer experience. He/she is the owner of the digital channel, managing readiness, availability and performance. He/she focuses in detail on functionality and customer experience (including prioritization of new functionalities) and makes decisions on services available on channels.


Work closely with designers and engineers to define and drive product vision and lead innovation in products with cross-functional teams and think creatively to deliver first class digital solutions that create rapid impact for employees, customers or advisors
Prepare and present product visions and proposals to the leadership team about channel strategy when required
Identify channel KPIs and use them as a cornerstone for team focus and priorities
Gain an in-depth understanding of customers and users and gather key insights that will shape their digital experience
Manage cross-functional relationships with emphasis on decision-making over consensus
Identify future potential of products and get teams, customers and business network excited about
Define channel MVPs, manage product backlog priorities, and strategically de-scope to achieve rapid feedback cycles
Work closely with the senior leadership team in the development and delivery of the digital vision for consumers and related wider corporate strategy and business objectives
Influence and lead top level negotiations with digital partners to ensure that the business secures best value, accelerates its online development and is successful in the multi-channel environment
and refine the annual roadmap
In depth knowledge of end to end digital management practices including an excellent understanding of all digital channels and a proven track record in the ability to use these to maximum effectiveness

Typical skills and background:


Ability to strike an excellent balance between external and internal customer orientation
Ability to plan and gauze high level of customer satisfaction
Strategic thinker, but also able to provide meticulous attention to detail
Knowledge of channel technicalities
Has latest knowledge of market trends and best practices
A proven track record of using user insights and web analytics to lead and further advance digital strategy and approaches
Proven success in delivering successful channel development


This position is open for UAE Nationals only.
7+ years of total digital experience including 5+ experience in banking channels
Bachelor’s degree required, advanced degree a plus- with professional certifications
Experience in agile digital transformation is plus
Demonstrated ability to direct and set strategy ensuring omnichannel integration and consistency of customer experiences throughout all Digital channels
Expertise in Digital marketing tactics and tools

Banking / Financial Services / Broking



Digital Transformation Agile Digital marketing tactics and tools

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Abu Dhabi Islamic Bank

Banking as it should be

ADIB strives to deliver on its brand promise \'Banking as it should be\' and is committed to its 5 core values of :
•We are Transparent: We speak clearly to our customers in a way that helps them make the right financial decisions.
•We Keep it Simple and Sensible: We will design our products with the customer in mind, and strive to make banking simple and easy for the customer.
•We Work for Mutual Benefit: We are committed to customer\'s success because we succeed only when they do.We will only provide the right solutions for customers.
• We Nurture Hospitality and Tolerance: We respect and warmly welcome all who wish to bank with us, we believe that Islamic Banking can benefit everyone.
•We are Sharia inspired: We deliver ethical banking because we are rooted in the principles of Shari\'a banking. it is the guidance and inspiration for what we do.

Our Logo
Our logo speaks about our future as well as our proud heritage - the foundation of your trust upon which we are building the new ADIB. It features a 3D element to symbolize a renewed focus on the quality of our service.

The circular shape symbolizes ADIB’s global expansion, bringing you the finest expertise from around the world. It is also a symbol of simplicity, a quality at the core of making your banking as easy as possible.

The interlocking crescents symbolize mutual benefit, transparency and Shari’a compliance.
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