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Checkout Team Leader

Client of Smart Recruiters

1 - 2 years Jeddah - Saudi Arabia

Any Nationality


, Posted on May 23, 2018 1 Opening

Job Description

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Job Description
Purpose of the Job:
• Ensure that our check-out service is fast and efficient for our customers and cost-effective for the IKEA store.
• Ensure that payment is handled in a reliable, efficient, accurate and friendly way.
• Ensure that customers are guided to the appropriate check-out support to the check-out co-worker in their daily work.
• Aim is to create a positive experience for our customers, so they will want to return and shop with us again.
• Use the IKEA tools and expertise of our colleagues to support in achieving this.
Customers
My priority is to give our customers a positive payment experience by ensuring:
• the check-out area is in shape as new,
• our check-outs are efficiently equipped at all times throughout the day,
• co-workers are ready and available to help customers.
• I secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way.
• I am available to support the check-out co-workers when they cannot resolve a customer s need, dealing positively and quickly with issues raised by our customers.
• I spend my working time in the check-out area, supporting the check-out co-workers and ensuring
customers leave with a positive impression of the IKEA store and want to come back and shop more
frequently with us.
• I follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals.
• I guide customers to the appropriate check-out.
• I ensure spot checks are conducted every day, securing proper payment from customers.
• I ensure our store is a safe and secure environment at all times for visitors and co-workers.
Commercial/Business
I optimise the relationship with our customers when they are paying for products in order to increase
customer satisfaction and create the desire for them to want to return and shop with us. I do this by:
• acting on customer feedback in order to make improvements to our service.
• understanding the importance of accurate stock inventory and coaching the check-out co-workers to
have this knowledge.
• working with my manager to identify root cause of recurring problems, agreeing and implementing
improved ways of working and following-up to ensure we have been successful in resolving the
problem for future customers. Where appropriate I work with my colleagues in other functions to
implement changes which will improve our customers satisfaction.
• educating my team to understand the IKEA Concept, and ensuring that they read and use the
appropriate manuals and other education tools to help maximise our customers shopping
experience.
• contributing to the check-out action plan and taking ownership for my part in its delivery.


Industry Type : Furniture / Furnishings / Home Décor
Functional Area : Administration

Desired Candidate Profile

Qualifications
Essential:

Self-reliant and motivated with a proven ability to work as part of a larger team.
Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available. 
Ability to plan staffing of cash line according to the customer flow.Experience of actively meeting customer needs through understanding your customers in a service industry. 
Ability to adjust the style of communication to get the message across to the receiver.
Confident decision-maker.  
Ability to read and understand written English Ability to communicate confidently and clearly in English. 
Good analytical skills.
Computer proficient. 

Keywords

Customer satisfaction Action plan Relationship Inventory Cost Usage

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