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Chief Concierge

For a 5 star Hotel

Posted on August 5, 2018

7 - 14 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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As a Chief Concierge you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Concierge

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For a 5 star Hotel

in Dubai

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