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Chief Concierge

Kempinski Hotel

Posted on July 3, 2019

3 - 4 years Muscat - Oman

Diploma(Hotel Management). Any Nationality

Opening 01

Job Description

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Chief Concierge
To take 100% responsibility to ensure you deliver and exceed the guests expectations in accordance with Kempinski s vision, core values and all related brand standards, procedures and policies.
Kempinski Hotel Muscat
Key Responsibilities:
•Handle all duties with zeal.
•Keep guests' safety, enjoyment, and satisfaction in mind.
•Be motivated by a genuine desire to serve.
•LQA (Leading Quality Assurance) audit results are 85% and above.
•CSS (Customer Satisfaction Survey) results are rated on an average with 5 and above.
•ESS (Employee Satisfaction Survey) results are 75% and above.
•Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
•Extensive network in all aspects of entertainment and trendy places.
•Exceptional guest relations interaction.
•Instruct and give clear directions to guests as requested.
•Negotiate best rates for hotel guests.
•Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
•Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
•Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
•Ensure the well being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
•Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
•Greeting Guests.
•Organize the transports of luggage.
•Maintain Front Office stationary stocks.
•Ensure a relational and smooth work sequence at all times.
•Follow Kempinski SOP s at all times and ensure departmental compliance.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile

Desired Skills & Qualifications:
•3 years Experience in a similar position in a renown international hotel brand
•International Experience in a 5 star property
•Arabic excellent oral and written skills (as applicable)
•English excellent oral and written skills
•Additional language - beneficial
•Microsoft Office Applications
•Airport Procedures and Visas
•Tour Operations
•High School
•Diploma on Hotel Management
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are


Chief Concierge


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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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