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Chief Officer ( UAE National)

Roads and Transport Authority

5 - 6 years Dubai - United Arab Emirates

Bachelor of Business Administration(Management). Saudi Arabian

, Posted on May 10, 2018 1 Opening

Job Description

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Job Description
• Prepare section road map and operational plan for the development of the Service Providers
• Monitor SLAs, derive action plans and follow up on the same to ensure improvement in results for service providers.
• Develop a dashboard report for the management to reflect; daily, weekly, monthly and annual performance of service providers.
• Make recommendations for the development of service providers.
• Audit and implement action plans against the periodic and non-periodic reports on special services, procedures and mechanisms that improve quality and image of the centers.
• Assist the manager in reviewing section roles and responsibilities and ensuring all processes reflect the same.
• Review periodic Mystery shopper results, customer satisfaction surveys and complaints and develop action plans against the same along with Partners to measure performance improvement.
• Develop and implement an incentive and yearly awards schemes for the partners
• Work on projects for the section and department to improve efficiency and innovation.
• Directly supervise the implementation of the operational plan for the section.
• Coordinate between the RTA and service providers.
• Follow-up on and monitor the implementation of responsibilities and procedures required by the RTA.
• Perform other responsibilities associated with the position as appropriate.
• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
• Computer-literate performer with extensive software proficiency covering wide variety of applications.
• Exceptional listener and communicator who effectively conveys information verbally and in writing.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent tasks.
• Innovative problem-solver who can generate workable solutions and resolve complaints.
• Excellent Project management skills.
• Excellent interpersonal skills.
• Ability to adapt to a variety of cultures and personalities.
Business Administration
Job Details
•Job Location:
Dubai, UAE
•Job Role:
•Employment Type:
•Manages Others:
•Number of Vacancies:
Licensing Agency
Vehicles Licensing
Service Providers
Preferred Candidate
•Career Level:
Mid Career/ Specialist
•Years of Experience :
Min: 5
United Arab Emirates
Bachelor's degree
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Industry Type : Defence / Military / Government
Functional Area : Corporate Planning / Consulting / Strategy / M&A


Service Auditing Computer literate Analytical Licensing Operations Performance improvement RTA Project management Business administration

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Roads and Transport Authority

The Roads and Transport Authority (RTA) was formed in the year 2005. The organization was established with a mission to develop integrated and sustainable transportation systems and provide distinguished services to all stakeholders with an aim to support the comprehensive growth plans of Dubai. Towards this end, RTA plans and executes various transport and traffic projects in Dubai. The organization’s work includes:

- preparing legislation and strategic plans

- planning and constructing the Dubai Metro

- developing other integrated solutions of road systems and marine networks

The governing body is dedicated to the safety of the people. Acting upon its vision of providing safe and smooth transport to all, RTA makes sure all its services match with the highest international standards and are also in line with the city’s economic development plans. In simple words, the main objective of RTA is to keep the dynamic city moving and help people to connect with their goals, aspirations and desired lifestyle.

RTA boasts of offering excellent employment opportunities to professionals who are keen to join and learn from the breed of leading professionals. The organization provides ample opportunities for professional growth along with the chance to contribute to shaping Dubai’s image.

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