Description Our mission is to be the leading marketplace for luxury shoppers in the GCC region. We will build a destination that has world class customer experience, differentiated technology and operational performance, and exceptional reach into the closets of the region. We were ranked as the Top 100 Startups Globally by Red Herring in 2016 and Top 4 Startups in UAE by Forbes Magazine, however, we care less for accolades, than our NPS.
The Luxury Closet is in search for a Chief Operating Officer, who is motivated to turn the vision into reality and will give 100% to Make It Happen.
What do we offer?
A young, dynamic and forward thinking environment
Fast paced and very short decision times for changes
A canvas for you to truly excel
99% of uptime on sunshine
Take the helm of the company s operations, and move it faster, more precisely, to achieve our mission. Ie. lead the entire operational journey of the company from first to last click
Responsibilities in more detail:
Consumer Experience: Deliver on our promise to the customer, while iterating to elevate the level of experience. Build a consumer experience roadmap, prioritize and work with stakeholders to execute to improve Buyer experience across each physical touch point.
Strategic Planning: Build strategic plans with the help of key team members across customer service, logistics, and client services. Work with the top management team to define overall company strategy.
Measure and Deliver KPI s: Measure each moving part, and lead the operational team to deliver on company goals.
Team Leadership: Lead the Customer Service, Operations and Client Servicing Teams (Seller Concierge, and Personal Shoppers)
Process: Build a process optimization roadmap, and worth with operational teams to improve functioning of each process and team.
Tech : Be the chief stakeholder for product and tech teams, and work closely to build the backbone that will support efficient operations
Operational Expansion : Expand infrastructure across countries and channels to build a multi-country omni channel logistics and customer service operations.
Industry Type :
Internet / E-commerce / Dotcom
Functional Area :
Corporate Planning / Consulting / Strategy / M&A