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Chief Operating Officer

Islamic Bank of Afghanistan

20 - 28 years Kabul - Afghanistan

MBA/PG Diploma in Business Mgmt, Chartered Accountant(Chartered Accountant). Any Nationality

, Posted on June 10, 2018 1 Opening

Job Description

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1.To manage, plan, organize, control and guide day to day activities of the Operation side of the bank at Head Office as well at Branches of the Bank

2.To assist the CEO of the Bank in overall administration of the Bank’s Operations, on daily basis.

3.To discharge responsibilities as member-- Board of Management of the Bank. This position is subject to the approval of the Central Bank.

4.To proactively attend and solve day to day problems occurred in the Operation side of the Bank.

1.Control of Branches Operations;

The incumbent shall be required to exercise utmost control over the Branches and their daily reporting. The controls to be implemented directly or through DCOO as per the discretion of the Job Holder. The performances of the staff working in operation is to be constantly monitored through reporting system in place and changes in the staff to be considered and implemented as and when it becomes necessary.

2.Control of Cash/Liquidity:

The Job Holder shall exercise control over the Cash movements and Cash availability at Branches. He has to set up Cash Holding Limits for every Branch according to specific requirement of each branch and ensure that cash holding does not exceed from the Limits assigned to each branch. He has to ensure with collaboration of Finance department that the Liquidity requirement of the Bank at Central bank is maintained and the Cash Movements is properly monitored. He has to ensure that the Cash Collection responsibility of the Main Branch is carried out properly and the quality of the cash notes are in order and any issue related to shortfalls are addressed and attended to properly and as per the procedures mentioned in the Operation Manual. He has to ensure that Vault procedures and procedures related to Key Registers are in place in every Branch.

3.Operations Manual/Procedures/Check Lists:

The Job Holder is required to ensure that the Bank’s Operation Manual and related procedures/check lists are followed by the staff properly and effectively. He has also to ensure that the Operation Manual/procedures/check lists are being updated from time to time and that such changes are circulated among the staff. He has to guide newly hired staff about bank procedures and point out errors and deviations if any to the staff so as to enhance their skills.

4.Control on Transfers, Payments and settlements:

He has to ensure that all controls and security valves are in place and proper procedures are being followed while transfers of funds take place whether through ACSS, SWIFT, WESTERN UNION or any other mode and ensures that no mistakes take place in such transactions.

5.Control over Security Stationary;

He ensures that the printing and stock holding of security stationery is done in a proper and orderly manner and standard procedures are in place for sending these to Branches.

6.Control on passing of vouchers/ entries:

He ensures that a proper system, limits and procedures are in place and is being followed for passing entries/vouchers whether system raised or otherwise and that record of vouchers is maintained by Branches where required.

7.Job Descriptions & staff Appraisals:

He ensures that proper Job description is written and given to each employee working under Operations department with the help of Manager HRD and these are updated from time to time. He also ensures that periodical appraisals/evaluations are done for every employee working under him and submitted to HR.

8.Staffing Requirements;

To keep monitoring the requirement of staff in operation department and remaining constantly in touch with HR for hiring of additional staff well in advance and also catering to the training requirements of the staff. Also ensures that proper back ups are available of all the key staff.

9.Compliance with AML, KYC & Audit;

To ensure that Accounts are opened by the Bank in compliance with the rules and regulations of the Bank and AML/KYC. Also ensures that the Audit recommendations by the Internal Audit or DAB or the External Audit are be followed in letter and spirit.


To ensure that the required reporting by the Branches to HO or DAB is done timely and accurately and that all the required Returns are submitted to Finance Department of the Bank accordingly. Also ensures that the periodical account statements are sent out to the clients timely and accurately.

11.Customer Service:

To ensure that best possible service standards are maintained in all the Branches and complaints lodged by the clients if any are attended and grievances addressed in best possible manner.

12. Opening of New Branches:

To ensure that new branches are opened as per the guidelines and policy of the Bank and DAB permissions are obtained for this purpose where required in timely and efficient manner. Also to make a proper check List for assigning roles to different staff members for expediting the opening of the Branches once approved by various authorities within and outside the Bank.

13.Issuance of Circulars:

Ensures that circulars are issued on all important matters to staff from time to time to keep them fully informed. Also issuing & circulating procedural methods to keep on refreshing the memories of staff on important functions of the bank.

14.Rental or other Agreements:

The Job Holder is also required to vet and sign various agreements on behalf of the Bank such as service maintenance agreements, lease agreements and other types of agreements required by departments of the Bank under powers given by the Board management.


To attend to any other matter that may not have been mentioned in this document but is otherwise required to be attended to by the job holder. Besides, the Job Holder is to attend to any Bank related assignment given by CEO, Board of Supervisors or General Meeting of Share Holders.

Industry Type : Banking / Financial Services / Broking
Functional Area : Top Management / Senior Management

Desired Candidate Profile

1. Minimum qualification, the incumbent must be graduate from a recognized University. A higher Degree like MBA/CA from a recognized and reputable University shall however be preferred
2. The incumbent must possess minimum 20 years of working experience in Banking Operations in respectable with a minimum of 10 (ten) years senior level experience.
3. The Incumbent should have on hand experience and knowledge of Islamic banking.
4. The incumbent should have attended some senior management courses and must be fully aware about internationally recognized general banking procedures and practices.
5. The incumbent must possess the qualities of a team leader and should have a profile and experience of varied working environments.
6. The incumbent must be an IT literate and familiar with Controls, Procedures, Manuals, Cash Control, Monitoring of Branches, Compliance, Staffing and overall administration.


Chief Operating Officer COO Banking Operations Islamic banking Cash Control Operations Operating officer

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Islamic Bank of Afghanistan

Islamic Bank of Afghanistan has been incorporated as a banking institution under the Law of Banking applicable in Afghanistan and licensed according to the respective laws and regulations of Da Afghanistan Bank (DAB). Islamic Bank of Afghanistan has been acquired by Azizi Hotak Group and is 100% su bsidiary of Azizi Bank that is being operated in Afghanistan since 2009. The bank established 62 branches all over Afghanistan. It has a well trained workforce of more than 800 employees at present. The promoters are committed to build a sound financial institution with a view to offer the utmost safety to the bank’s customers.
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