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CID - Agent

Dukes Dubai

2 - 3 years Dubai - United Arab Emirates

Any Nationality


, Posted on March 17, 2018 1 Opening

Job Description

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We are currently looking for a CID - Agent
Duties and responsibilities :
• To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest s satisfaction and recording it
• To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties
• To monitor and correct any discrepancy shown by the PMS and CID system reconciliation
• To handle all CID related messages and information, acting as a link between the hotel and the local authorities
• To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the NM and FOM
• To maintain a structured filing system, as per CID and audit procedures requirements
• To attend all guest requests, respecting the hotel standards and procedures
Experience:
• Previous Front Office experience in a large hotel with at least 500 keys in a luxury property required. Pre-opening experience is an advantage and fully competent on PMS system Opera.
Attitude Qualities:
• Enthusiastic,
• Spontaneous and empathic
• A high level of personal maturity is vital for this position
• Good visual memory
• At ease in a multi-cultural environment
• Confident speaking skills. Proficient in English and additional languages
Should you believe that you are the right candidate for the role, please apply on this website ONLY by submitting a cover letter, and your full updated CV, featuring a recent photograph.

Contact: Sonia Sammut

Reference: CatererGlobal/CID - Agent

Job ID: 80463025


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

CID - Agent Front office Hospitality Service Auditing Luxury English Reconciliation CV middle east Management

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Dukes Dubai

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