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CID Agent

Lapita, Dubai Parks and Resorts, Autograph Collection

2 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 6, 2018 1 Opening

Job Description

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Job Summary
Responsible for maintaining all guests
passport & ID database and transfer on timely manner to Dubai Police
,assisting guests at the front desk, and main lobby while providing the highest
level of service possible in an efficient courteous and professional manner by
following Marriott Standards of aggressive hospitality and adhering to
Job Specifics
• Report to work on time in proper,
clean uniform with name tag
• Personal appearance & grooming
must confirm with standard
• Handle all duties according to hotel
policies and procedures
• Be knowledgeable about hotel
procedures and check all bulletins for info
• Get a daily briefing about all special
• Have knowledge about all guest rooms ,
features and amenities plus all services offered by the hotel
• Associate is expected to carry out any
request by management which s/he is capable of performing
• Update C.I.D system on a daily basis
with daily hotel activities
• Ensure accurate balancing of C.I.D
system on a daily basis.
• Inserting proper guest s profiles on
the CID system
• Performing the room moves on the CID
system as updated on OPERA
• Deliver important messages posted in
C.I.D system to concerned departments of the hotel
• Proactively seeks & shares with
Front Office any changes to the CID process or updates in relation to Hotel
procedures in relation to the UAE laws.
• Apply for multiple functions for the
hotel i.e. banquets, events, groups, parties etc..
• Checking out rooms from CID as soon as
performed on OPERA
• Passing on proper hand over to other
• Dealing with CID Inspections.
• Operate OPERA and other systems as
• Be knowledgeable of Marriott Rewards ,
Elite program and other Frequent flyer programs as required
• Know how to follow all hospitality

Industry Type : Hotels / Hospitality
Functional Area : Administration


CID Agent Front office Hospitality SPA Service Health club Luxury Policies Front desk Management Group

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Lapita, Dubai Parks and Resorts, Autograph Collection

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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