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CID AGENT

Accor Hotels

Posted on August 29, 2019

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Key tasks
Accesses all functions of computer system according to established procedures and standards
Sets up work station with necessary supplies, maintain cleanliness throughout the shift.
Keeps the CID system in-house list accurate with a discrepancy,
Inputs all required guest data into the local CID System as per local laws,
Processes room changes expediently in the CID system,
Sends messages to and follows up with guests to obtain missing information and documents,
Coordinates on a daily basis with Front Office Receptionist/GSA to ensure that all required information about daily events are provided,
Ensures all events are registered in the CID system according to local requirements,
Coordinates on a daily basis with HR PRO with regards to employees documentation for CID purposes,
Ensures all employees are entered into the system as part of CID regulations compliance,
Handles hand over from previous shift,
Assists Front Desk with administrative tasks,
Promotes positive guest relations to all individuals approaching the Front Desk,
Accommodates all guest requests in a congenial manner,
Handles guest opportunities following the problem resolution process and ensuring guest satisfaction,
Updates guest profile in Opera in a timely manner.
Maintains complete knowledge and comply with all hotel and departmental polices and procedures.
Carry out any other task given by his superiors.
Apply to this vacancy


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Desired Candidate Profile


Essential and optional requirements

Access

Excel

Power Point

Word

Fid lio

Micros

Op ra

Keywords

CID AGENT

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Accor Hotels

Founded in 1967 by Paul Dubrule and Gerard Pelisson in France, AccorHotels is a worldwide leading hotel group and market leader in Europe. AccorHotels includes a wide network of over 4,100 hotels in 95 countries. In the Middle East, AccorHotels’ strong network includes 88 hotels and 25,843 room s in 11 countries. Ranging from luxury to economy, the group includes a rich portfolio of 20 brands, each delivering a unique lifestyle and comfort to its guests in different parts of the world. Some of the brands include Fairmont, Thalassa Sea & Spa, Raffles, Sofitel, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel Mercure, Adagio, ibis, Jo&Joe, Mama Shelter, and Onefinestay. With more than 100 hotels opening every year, AccorHotels has achieved a leading position in Europe.





AccorHotels employs over 2,40,000 people with its 20 brands across the globe. The Group develops and unites its team around a common philosophy of ethical commitment and ensures to:

- Provide regular training for career development

- Offer the best benefits and working conditions to all employees

- Encourage open dialogue with employee representatives to improve their work life

- Create diversity and equal opportunity at work

- Encourage employees to innovate and adapt to the digital world





AccorHotels nurtures its talented workforce and is always on a lookout to acquiring the resources to develop its hotel projects with greater efficiency and flexibility, and enhanced profitability.

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