Civil Engineer Cum Customer Support Executive
BTF Group
Employer Active
Posted on 18 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Purpose: Preferred Civil Engineer in Education
To receive incoming calls and make outbound calls, to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Ensure safety and efficiency are upheld by overseeing the upkeep of commercial and residential facilities.
Create and execute preventive maintenance plans for facilities and equipment, as well as supervise staff, contractors, and vendors.
To ensure all documentation is compliant with company policies and regulations.
Primary duties and responsibilities:
Answer "incoming or outgoing calls and provide chat support."
Respond professionally to caller inquiries about product availability, order status, and delivery status.
Take product reservations in advance and arrange for scheduled delivery.
Before committing to or delivering products to customers, ensure that they are of the highest quality.
Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
Follow up with customers regarding order pickup from the head office location.
Maintain the accuracy of all data and verify the same for all customer services.
Supervise maintenance of commercial and residential facilities to ensure safety and efficiency.
Develop preventive maintenance programs for facilities and equipment, oversee staff, contractors, and vendors.
Conduct regular inspections, identify hazards, and ensure compliance with regulations.
Improve energy efficiency and sustainability, allocate resources for facility projects.
Provide safety equipment, maintenance records, technical support, and guidance to other departments.
Perform ongoing preventive maintenance, repairs on mechanical, electrical, and other systems.
Maintain and operate HVAC, electrical, plumbing systems, and building repairs.
Respond to emergencies, prepare reports on building conditions, review equipment operations.
Comply with safety procedures, city ordinances, and codes, support after-hours building needs.
Perform other duties as and when assigned
To receive incoming calls and make outbound calls, to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Ensure safety and efficiency are upheld by overseeing the upkeep of commercial and residential facilities.
Create and execute preventive maintenance plans for facilities and equipment, as well as supervise staff, contractors, and vendors.
To ensure all documentation is compliant with company policies and regulations.
Primary duties and responsibilities:
Answer "incoming or outgoing calls and provide chat support."
Respond professionally to caller inquiries about product availability, order status, and delivery status.
Take product reservations in advance and arrange for scheduled delivery.
Before committing to or delivering products to customers, ensure that they are of the highest quality.
Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
Follow up with customers regarding order pickup from the head office location.
Maintain the accuracy of all data and verify the same for all customer services.
Supervise maintenance of commercial and residential facilities to ensure safety and efficiency.
Develop preventive maintenance programs for facilities and equipment, oversee staff, contractors, and vendors.
Conduct regular inspections, identify hazards, and ensure compliance with regulations.
Improve energy efficiency and sustainability, allocate resources for facility projects.
Provide safety equipment, maintenance records, technical support, and guidance to other departments.
Perform ongoing preventive maintenance, repairs on mechanical, electrical, and other systems.
Maintain and operate HVAC, electrical, plumbing systems, and building repairs.
Respond to emergencies, prepare reports on building conditions, review equipment operations.
Comply with safety procedures, city ordinances, and codes, support after-hours building needs.
Perform other duties as and when assigned
Role: Customer Success Associate
Industry Type: Retail
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Any Graduate
PG: Any Postgraduate
Doctorate: Doctorate Not Required
Company Industry
Department / Functional Area
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