Claims Operations Manager
Allianz Partners
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide operational leadership and direction to ensure the effective running and management of a large claims team
Drive high performance by leading and motivating the team to continuously meet and exceed SLAs and targets
Strong monitor over workload forecast (with Work Force Management alignment) and Productivity targets monitoring.
Lead the team through change and innovation, effectively managing change and driving continuous transformation and improvement
Make sure Quality is monitored and initiatives are taken to improve Right First Time .
Responsible for Providers Reconciliations, making sure financial clearance letters are signed and accounts are cleared for previous years.
Promote a high performance culture - coaching managers and team leaders, and engaging teams to reach their full potential
Ensure that end to end processes are efficient, effective and exceed customer expectations
Ensure any required change is supported until implementation, with minimal operational distrubtion.
Desired Candidate Profile
5+ years experience managing large teams
Driven and motivated with an ability to motivate others to exceed targets
Proven ability to effect and manage business change
Ability to work well under pressure and on own initiative
Highly motivated and proactive
Excellent analytical skills
Collaborative, with lots of energy and enthusiasm for the role
Excellent leadership skills and ability to delegate effectively
Experience working in a fast paced entrepreneurial environment
Required Education/Additional Requirements
- 10 years experience in healthcare management or Third level qualification.
- Valid work permit with the ability to work full time year round
- Fluency in English
- Strong communication skills (verbal & written)
- Ability to work effectively within a team environment
- Honesty and Integrity
- Ability to work under pressure
- Results driven and solution oriented
- High attention to detail and accuracy
- High problem solving capabilities
- Ability to prioritise workload and manage time effectively
- Ability to influence others
- Customer Focused
Company Industry
Department / Functional Area
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Allianz Partners
Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 83 million private and corporate customers and its 142,000 employees Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry. Nextcare are the health experts at Allianz. Our focus is on addressing the health and wellbeing protection needs of clients worldwide, through the delivery of straightforward, innovative solutions that make each client feel understood, confident and valued. Allianz Care offers health, life and disability insurance as well as a wide range of health and protection services to employers and insurance partners worldwide.