Claims Recovery Coordinator Maersk Posted on January 14, 2020 2 - 4 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Escalation point for complex problem-solving issues related to claims and service failures.• Interact with all levels of the regional and local customer service teams to identify any incidents that may result in a customer service exception.• Work closely with customer service agents on individual service recovery issues and assist with development, implementation and follow up on action plan.• Provide direction on service recovery action.• Responsible for implementing the claims reporting structure as advised by the Centre.• Ensure all IOP s on claims and insurance are implemented and followed• Evaluate root cause of failure, log trends, and make recommendations on preventative measures.• Ensure vendor/ customer are rebilled for service recovery expenses when applicable.• Ensure we are meeting & monitoring agreed service levels, and identify root cause when targets are not being met.• Provide weekly reports on the progress of any customer exceptions impacting service delivery.• Understand key customer requirements and their products.• Work closely with Head of Customer Service to establish action plans and assist on communicating those plans.• Working closely with customer/claimants to review/process cargo claims, serving as liaison with claimant and global claims.• Working closely with Sales team to assist customers as needed. Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Administration Desired Candidate Profile Bachelor s Degree preferred with emphasis on International Business,• Good understanding of logistics and supply chain management including the different products we offer.• Must have excellent communication skills, shipping experience is a plus• Excellent understanding of all aspects of the Problem Resolution process and systems that support that process.• Strong stakeholder management• An excellent understanding of all aspects of Transport, Export, Import and Documentation processes.• Excellent written and verbal communication skills• Ability to work with all levels of the organization• Able to build positive relationships with customers and associated internal teams• Strong analytical and attention-to-details skills• Good negotiation and problem-solving skills• Legal background or knowledge is a plus• Good crisis management skill Keywords Claims Recovery Coordinator REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Coordinator Jobs also searched Coordinator Jobs Assistant Jobs Administrator Jobs Administration Jobs Export Import Documentation Jobs Logistics Jobs Sales Jobs Maersk View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/264093-Claims-Recovery-Coordinator-Maersk-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?