Clerk-Reservations

Marriott International

Enter the code and the rate correctly in the reservation system. Follow the escalated procedures when addressing guest concerns. Comply with the company's policies and procedures; ensure that the uniform and personal appearance are neat and professional; maintain the confidentiality of proprietary information; protect company assets; safeguard the privacy and security of guests and colleagues. Greet and acknowledge all guests according to company standards; anticipate their service needs and attend to them; thank them with genuine appreciation; assist individuals with disabilities. Speak with others using clear and professional language; answer phones following the proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to the concerns of other employees.