Client Advisor Emirati National

Richemont

Sales And Sales Support

• Develop Client Relationship
• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors
  
  

Clienteling

• In collaboration with the boutique team, participate to all clienteling initiatives
• Anticipate client s needs and preferences to provide personalized service
• Serve as the main point of contact for guest hospitality in store
  
  

Hospitality & Guests welcoming atmospere

• Ensure a luxurious and welcoming environment for all clients
• Coordinate special amenities and services based on client preferences
• Oversee the boutique s hospitality services and standards, including cleanliness, ambiance, and comfort.
• Develop in-depth knowledge of local luxury events and venues, to organize client special treatment.
• Share and collaborate best practices with boutique team members
  
  

Represent Brand identity - Act as a Maison ambassador

• Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
• Develop understanding and knowledge of the Maison and products to convey the brands heritage and value
• Utilize Maison storytelling and heritage to enhance the client experience
• Be a key element in organizing and hosting exclusive events for clients within the boutique
• Collaborate with marketing and sales teams to execute promotional events and initiatives
• Adhere with Passion to the values and rituals of presentation established by the Maison
  
  

Qualifications

• Proven experience in luxury hospitality, sales and client relations, preferably in a boutique or upscale setting
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Ability to thrive in a fast-paced, client-focused environment.
• UAE National is a must