Keep a street map readily retrievable, and give directions to the practice or direct to website.
Be aware of the operations of the clinic, Know the range of services it provides, the species it treats, and provide information to clients.
Be reasonably familiar with breeds and coat colors of animals.
Competently speak and write the English language.
Know and work in accordance with the policies of the clinic including provision of veterinary care, treatment of stray animals, deposits for hospitalized patients, payments, and credit.
Always be in position and prepared to work by the start of each scheduled shift.
Perform job tasks efficiently without rushing.
Handle stress and pressure with poise and tact.
Show respect for clients, team members, and animals (alive or deceased) at all times.
Maintain a list of tasks and engage in productive work during slow periods.
Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services.
Provide full information to clients regarding import and export of animals.
Advise clients of significant changes in policies or services since their last visit.
Provide clients with accurate and thorough information about import and export of requirements without the need for a vet’s intervention
Give estimates for services to be performed on patients upon request.
Handle angry or grieving clients in a calm, reassuring manner.
Follow scheduling guidelines to maximize efficiency when booking clients.
Properly use emergency or open slots in the schedule.
Ensure accurate delivery of messages to the vets, and follow up until the request has been fulfilled.
Inform the Medical Director or doctors immediately of all bite or scratch wounds you suffer so that you can be referred for timely medical care by a physician, if necessary. Clean all wounds quickly and thoroughly.
Understand the medical-record filing system.
Know all possible locations for storage of records of hospitalized patients.
Understand and properly use special record notations, including male, female, aggressive, caution, …etc.
Transfer patient records upon owner’s request and confirmation.
Add new clients and new patients into the computer system as appropriate.
Answer clients’ questions regarding charges, or refer questions to the appropriate colleague.
Properly record deferred payments using correct software procedure.
Train new receptionists in the basic skills of the position and the clinic’s vision.
Train receptionists in the areas where they need to expand their skills and knowledge.
Repair malfunctioning equipment or bring the malfunction to the manager’s attention.