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Client Relations Executive

Fraser Suites Dubai

Posted on July 9, 2018

2 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality

Opening 01

Job Description

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As part of the first impressions team you will be responsible for welcoming guests to the hotel and extending the warmth of our hospitality. A desirable candidate is naturally enthusiastic, possesses a winning smile and display genuine care and understanding in all business dealings.
KEY DUTIES AND RESPONSIBILITIES
Customer
• Be fully conversant with all hotel facilities and services.
• Process check-in and check-out according to the hotel policies and procedures.
• Complete the guest s registration form and ensure all details are accurately captured.
• Courteously and promptly handle all reservations enquiries on phone, emails, etc.
• Act on flags and special requests.
• Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
• Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
• Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
• Answer queries on house facilities and places of tourist interest.
• Assure accountability for cash float issued.
• Maintain confidentiality with regard to guest's personal information.
• Provide assistance to guests on all matters relating to their stay.
• Act on any complaint received.
Financial
• Ensure that the hotel s credit and payment policy is adhered at all times.
• Maintain cash float & reconcile daily
• Follow up payment of in house accounts.
Internal Business Process
• Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
• Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.
• Communicate all departures to housekeeping promptly
• Ensure that all irregularities are reported to your immediate supervisor.
• Report keys not retrieved or lost to Front Office Manager.
Human Capital
• Oversee work performance of new CREs when it comes to posting, audit and cash balance reporting.
• Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.
GENERAL
• Communicate effectively with all other departments.
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Proactively display and embrace the Company s ROC.IT Values.
QUALIFICATIONS /TECHNICAL COMPETENCIES
• Formal qualification in hospitality supported by prior experience in an international standard hotel is essential. Candidates should demonstrate success and growth in their career eg: management and guest commendations, and a track record of training development.
• ?Formal education in Hotel Management or any equivalent education or formal training accomplished from a recognized institute.
• high level proficiency in Opera and other related hotel PMS applications is a must.
• Be able to communicate effectively and clearly in English language both spoken and written.
• Able to work effectively under pressure and manage multiple tasks
• Able to respond to guest special requests and complaints Possess a professional outlook commensurate with a 5 star hotel environment
• Possess a minimum 2 years previous experience in reception/cashiering in a 4/5 star hotel.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Housekeeping Hospitality Management Auditing Client Relationship Executiveiness Service Delivery Human Capital Training

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Fraser Suites Dubai


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