Client Relations Executive Fraser Suites Dubai Posted on July 9, 2018 2 - 3 years Dubai - United Arab Emirates Bachelor of Hotel Management(Hotel Management). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB As part of the first impressions team you will be responsible for welcoming guests to the hotel and extending the warmth of our hospitality. A desirable candidate is naturally enthusiastic, possesses a winning smile and display genuine care and understanding in all business dealings. KEY DUTIES AND RESPONSIBILITIES Customer • Be fully conversant with all hotel facilities and services. • Process check-in and check-out according to the hotel policies and procedures. • Complete the guest s registration form and ensure all details are accurately captured. • Courteously and promptly handle all reservations enquiries on phone, emails, etc. • Act on flags and special requests. • Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day. • Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices. • Prepare all records connected with pre-registration for VIP, extended stays and repeat guests. • Answer queries on house facilities and places of tourist interest. • Assure accountability for cash float issued. • Maintain confidentiality with regard to guest's personal information. • Provide assistance to guests on all matters relating to their stay. • Act on any complaint received. Financial • Ensure that the hotel s credit and payment policy is adhered at all times. • Maintain cash float & reconcile daily • Follow up payment of in house accounts. Internal Business Process • Possess a thorough knowledge of operations, cashiering and telephone policies and procedures. • Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status. • Communicate all departures to housekeeping promptly • Ensure that all irregularities are reported to your immediate supervisor. • Report keys not retrieved or lost to Front Office Manager. Human Capital • Oversee work performance of new CREs when it comes to posting, audit and cash balance reporting. • Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department. GENERAL • Communicate effectively with all other departments. • Attend meetings, training sessions and any other required meeting or training session. • Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. • Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. • Proactively display and embrace the Company s ROC.IT Values. QUALIFICATIONS /TECHNICAL COMPETENCIES • Formal qualification in hospitality supported by prior experience in an international standard hotel is essential. Candidates should demonstrate success and growth in their career eg: management and guest commendations, and a track record of training development. • ?Formal education in Hotel Management or any equivalent education or formal training accomplished from a recognized institute. • high level proficiency in Opera and other related hotel PMS applications is a must. • Be able to communicate effectively and clearly in English language both spoken and written. • Able to work effectively under pressure and manage multiple tasks • Able to respond to guest special requests and complaints Possess a professional outlook commensurate with a 5 star hotel environment • Possess a minimum 2 years previous experience in reception/cashiering in a 4/5 star hotel. Company Industry Hotels / Hospitality Department/Functional Area Chefs / F&B / Housekeeping / Front Desk Keywords Front Office Housekeeping Hospitality Management Auditing Client Relationship Executiveiness Service Delivery Human Capital Training REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. 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