Client Relations Senior Executive IGI-Group Posted on September 19, 2019 3 - 5 years Giza - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Role Purpose:• The job holder ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout answering questions solving problems, facilitation issues and managing the expectations of the client from after the client signs their unit contract until they receive their apartment.Job Duties:First Line Account Management• Deal with clients queries promptly and professionally and in reference to IGI- Group s policies and procedures• Keeping up regular contact with clients and look for opportunities for delivering added value to client relationships• Meets face-to-face with customers regarding requests or complaints and issues resolution• Handle customer complaints and requests in a timely manner.• Prearranges customer visits, units handing over in terms of documentation with liaising with Handover• Follows-up on customer requests for unit cancellation and recommendation for other unit sales.Reporting and Documentation• Follows up on contracts, filing and ensures that customers received their contracts• Handles customer documentations like (Modifications request, cancellation requests, etc. )• Prepares and updates daily productivity report• Follows-up on customer requests for unit cancellation and recommendation for other unit salesCoordination and Alignment• Escalates customer issues and complaints to SPV & Head of Client Relations within 24 hrs; using proper documents to address the issue• Follows and adheres to company policies and procedures• Follows-up with customers on payment of installments and late payment reminders upon request from Finance Department• Follows-up with the customer on the collection and bad debt upon request from the Collections Department• Follows-up up on customer unit completion schedule and liaises with the Engineering Department on actual versus projected Company Industry Real Estate Department/Functional Area HR / Human Relations / Industrial Relations Desired Candidate Profile Education and Experience Requirements:• Bachelor s Degree• 3-5 years of experience in customer service within a relevant industry; preferably within the Real Estate or construction sectorKnowledge Requirements:• Solid knowledge in customer satisfaction and retention• Familiarity with reporting and follow-up work schemesWork Location is in Agouza with a fixed shift from 8:30 AM to 4:30 PM (Friday and Saturdays are off) Keywords Client Relations Senior Executive REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Client Relationship Executive Jobs also searched Client Relationship Executive Jobs Client Service Executive Jobs Customer Relationship Executive Jobs HR Jobs Sales Coordination Jobs Customer Service Jobs Customer Handling Jobs IGI-Group About this CompanyThe International Group for Investments (IGI), established in 1973, is one of the foremost private sector groups in Egypt. IGI is the parent of several growing, diversified companies whose activities range from construction to petroleum and industrial support services, the...(More)Industry:Real Estate/Property ManagementSee all Careers and Jobs at IGI-Group More View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/232713-Client-Relations-Senior-Executive-IGI-Group-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?