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Client Relations Senior Executive

IGI-Group

Posted on September 19, 2019

3 - 5 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Role Purpose:
• The job holder ensures that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout answering questions solving problems, facilitation issues and managing the expectations of the client from after the client signs their unit contract until they receive their apartment.
Job Duties:
First Line Account Management
• Deal with clients queries promptly and professionally and in reference to IGI- Group s policies and procedures
• Keeping up regular contact with clients and look for opportunities for delivering added value to client relationships
• Meets face-to-face with customers regarding requests or complaints and issues resolution
• Handle customer complaints and requests in a timely manner.
• Prearranges customer visits, units handing over in terms of documentation with liaising with Handover
• Follows-up on customer requests for unit cancellation and recommendation for other unit sales.
Reporting and Documentation
• Follows up on contracts, filing and ensures that customers received their contracts
• Handles customer documentations like (Modifications request, cancellation requests, etc. )
• Prepares and updates daily productivity report
• Follows-up on customer requests for unit cancellation and recommendation for other unit sales
Coordination and Alignment
• Escalates customer issues and complaints to SPV & Head of Client Relations within 24 hrs; using proper documents to address the issue
• Follows and adheres to company policies and procedures
• Follows-up with customers on payment of installments and late payment reminders upon request from Finance Department
• Follows-up with the customer on the collection and bad debt upon request from the Collections Department
• Follows-up up on customer unit completion schedule and liaises with the Engineering Department on actual versus projected


Real Estate

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Education and Experience Requirements:
• Bachelor s Degree
• 3-5 years of experience in customer service within a relevant industry; preferably within the Real Estate or construction sector
Knowledge Requirements:
• Solid knowledge in customer satisfaction and retention
• Familiarity with reporting and follow-up work schemes
Work Location is in Agouza with a fixed shift from 8:30 AM to 4:30 PM (Friday and Saturdays are off)

Keywords

Client Relations Senior Executive

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IGI-Group

About this Company
The International Group for Investments (IGI), established in 1973, is one of the foremost private sector groups in Egypt. IGI is the parent of several growing, diversified companies whose activities range from construction to petroleum and industrial support services, the...(More)
Industry:
Real Estate/Property Management
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