Client Relationship Management - Analyst (UAE Nationals Only)
Marsh & McLennan Companies, Inc.
Employer Active
Posted 4 hrs ago
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Nationality
Emirati (UAE)
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the Role:
As a Client Relationship Management Analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.
Key Responsibilities:
Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.
Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.
Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
Collaborate with cross-functional teams-including sales, marketing, and operations-to align client needs with company offerings and initiatives.
Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.
What We're Looking For:
Bachelor's degree in Business Administration, Marketing, or a related field.
1-3 years of experience in client relationship management, customer service, or a similar analytical role.
Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
Excellent verbal and written communication skills, with a focus on building relationships and influencing stakeholders.
Proficiency in Business Intelligence tools such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).
Ability to work both independently and collaboratively in a fast-paced environment.
Strong organizational skills and meticulous attention to detail.
What Sets You Apart:
A proactive mindset with a commitment to delivering high-quality work.
Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.
Company Industry
Department / Functional Area
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