Client Service and Operations Officer (Arabic Speaker)

State Street

What you will be responsible for

• Provide deputy management of Client Service Operations function for State Street Saudi Arabia Financial Services (SSSAFS):

• Act as a single point of contact for Custody only / full-service clients, liaising with other internal State Street departments to aid the execution of client deliverables.

• Actively engage with clients to collectively manage any open issues to a timely resolution.

• Have responsibility for investigation, timely closure or escalation of aging enquiries, with close consideration of associated level of risk.

• Liaise with State Street departments and external entities to ensure timely and accurate resolution of queries.

• Oversee delivery of monthly KPI reporting / scorecard where applicable.

• Facilitate the opening and Closing of Funds and market accounts on behalf of clients

• Actively attain SME level knowledge and understanding of business processes and flows via in-depth analysis of workflows and Standard Operating procedures

Delivery of Risk and Control processes for:

• Funds Transfers and Transaction Origination

• Credit Exposure

• Managing and resolving reconciliation breaks

• Failed Trades management

• Overdraft reporting and managing resolution

• Unapplied and Non-receipts of Funds reporting and managing resolution.

• Ensure timely and accurate delivery of monthly / quarterly / annual accounting reports to clients

• Manage and act as escalation for all fund accounting queries received from clients

• Develop and maintain excellent working relationship with colleagues and other business areas within State Street, ensuring maximum co-operation across relevant State Street divisions, ensuring platinum service provision for our clients.