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Client Support Engineer


Posted on December 3, 2019

2 - 4 years Tunisia - Tunisia

Any Graduation. Any Nationality

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Job Description

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Client Support Engineer
Main Role & Responsibilities
• Dealing with support cases or requests via e-mails, phone an online tools
• Managing client issues, requests and enhancements using online tools and processes
• Problem determination, issues' qualification : perform initial investigation and troubleshooting and provide workarounds to bugs and customer issues
• Providing a high quality service to our customers by complying to our SLAs for response and resolution times
• Assistance on release migrations and patches deployment.
• Create productive relationships with/between key stakeholders
• Represent the Support team with a good communication skills in French (Written and verbal) for a client visit, Visio-conference, phone meeting
• Providing assistance and cover for other team members where required
• Managing interactions with our R&D teams which are responsible of the development of new functionalities
• Ensuring the software configuration and test
Required Skills and Work Experience
• Practical experience of Windows and Linux operating systems, Oracle 12c (SQL and PLSQL an experience on performance tuning would be a plus), jboss 7, websphere 8, java 8
• maven 3, Flex 3 (ActionScript), spring/hibernate frameworks
• At least 2 years' experience in a development (JAVA)
• Excellent analytical and problem solving skills
• Ability to work both independently and as part of a team
• Excellent customer facing skills
• Understanding of software development cycle
• Excellent written and spoken French
Desirable Skills
• Ability to work under pressure
• Has experience in a similar environment
• Has an experience on project with international clients
• Basic knowledge in financial Market
• A good Written and spoken English

IT - Software Services



Client Support Engineer

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