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Client Support Officer with banking background

Proactive Minds

Posted on May 13, 2019

3 - 5 years Lebanon - Lebanon

Any Nationality

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Job Description

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Recruiting a Client Support Officer with immediate available for an International Company for their operations in Beirut.
The role requires 3- 5 years experience in:
Replying to all incoming questions from client (E-mail & Phone);
Providing regular updates to clients on the progress of customer service projects and campaigns that directly affect each client;
Becoming the reliable point of contact for each customer;
Escalating issues to the management;
Communicating with the Sales Team to manage expectations and field questions;
Handling sensitive and confidential information in accordance to internal policies and making sure document records correspond with the data in the system.
Contributing to continuous improvement of processes and services.
The candidate needs to acquire an excellent written and verbal communication skills in both French & English;
The candidate with a good banking understanding and online searching are considered as a big plus;
The candidate needs to acquire experience in working virtually and experience in interacting with the mother Company in Switzerland;
The candidate needs to acquire working experience in understanding of rules, regulations and regulatory requirements and ability to analyze client information and requests;
Working Days & Hours: From Monday till Friday - from 08:00 A.M till 06:00 P.M

Banking / Financial Services / Broking

Finance / Treasury


Customer service French Continuous improvement Client support Recruitment Management Banking Sales

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Proactive Minds

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Website https://www.hirelebanese.com/jobdetails.aspx?id=171022

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