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Clinic Operations /Clinic Incharge

Right Health

Posted on December 14, 2019

2 - 8 years Dubai, Sharjah - United Arab Emirates

Any Graduation, Diploma, Secondary School. Any Nationality

Easy Apply

Openings 03

Job Description

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a) Improve customer service experience, and facilitate organic growth.
b) Take ownership of customer’s issues and follow problems through to resolution, and ensure smooth patient flow.
c) Recruit, mentor and develop front office/reception team and nurture an environment where they can excel through encouragement and empowerment
d) Maintain an orderly workflow according to priorities
e) Ensure preparation of documents to support marketing activities as and when required on a priority basis.
f) Overall management of the Floor to ensure maximum customer satisfaction
g) Provide MIS reports to Operations Head on a regular basis.
h) Ensure customer Feedback is collected on a regular basis, checked, recorded and corrective action if any to be taken on a priority basis.
i) Ensure the smooth processing of the Communication department.
j) Monitor the regular activities of the Patient Services department to ensure on-time sick leave processing.
k) Develop service procedures, policies, and standards, preparing Strategic reports and ppt as required.
l) Performs any other jobs assigned by the superior as per exigencies of work.
m) Participate in hospital quality program and be a member of quality committees if chosen.
n) Deal directly with customers either by telephone, electronically or face to face
o) respond promptly to customer inquiries
p) handle and resolve customer complaints
q) obtain and evaluate all relevant information to handle product and service inquiries
r) perform customer verifications
s) Communicate and coordinate with all departments.
t) Follow up on customer interactions.
u) provide feedback on the efficiency of the customer service process
v) Floor management, Maintaining the Smooth patient flow, Check the availability of the other department,
w) Reports to Head of operations.
x) Feedback collection, Complaint management.
y) Marketing Documents preparation
z) All other Administration jobs
aa) Ambulance Management


Desired Candidate Profile

We are inviting passionate,results-oriented, and growth-hungry professionals with experience in UAE is preferable. Freshers also welcome.

Interested candidates may send their cv(s) to recruitment@righthealth.ae


Operations Clinic Manager Clinical Coordinator

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Right Health

Right Health is the largest and fastest-growing value healthcare organization in the UAE, and the pioneer of a movement to provide Quality, Affordable and Accessible healthcare to the working-class population.
In line with the goal of the National Agenda of the UAE Vision 2021 to establish a w orld-class healthcare system accessible to all. The organization aims to deliver quality healthcare with four core objectives – Prevention, Efficiency, Effectiveness and Innovation.
Right has currently 55 facilities that include Clinics, Pharmacies and Diagnostic Centers all across UAE.
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Name/ Designation:
Corporate HR -

Address: Near Oasis Mall,Princess Cars Building ,1st floor,Sheik Zaye
United Arab Emirates




Website http://righthealth.ae/

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