The Clinical Risk Manager is responsible for the management and operational delivery of the clinical risk management program, ensuring integration into the organisational clinical governance structure. They will implement, maintain and monitor the effectiveness of the risk management program within American Hospital Dubai by providing leadership and provision of highly specialist advice. Thus supporting organisational learning and ensuring American Hospital Dubai is meeting its regulatory and accreditation obligations.
Healthcare degree or equivalent professional qualification (current license preferred)
Masters in Risk Management or related healthcare field
CPHQ and/or CPHRM required
Professional Experience/ Knowledge:
Minimum 5 years clinical experience in an acute care setting
Minimum of 5 years recent experience in Clinical Risk Management and Patient Safety.
In-depth specialist knowledge of managing clinical risk within a healthcare setting
Experience of managing teams.
Knowledge and proficiency in the use of investigation tools and techniques including root cause analysis
Extensive knowledge of Clinical Governance and Risk
Problem solving skills with the ability to respond to sudden unexpected demands
Participated in accreditation programs and surveys
Strong communication, interpersonal and organizational skills.
Ability to maintain and respect confidentiality
Excellent leadership, influencing and motivational skills
Proficient in collating and analysing statistical and qualitative information
Experience of implementing change projects
Experience in setting objectives and performance management and ensuring accountability
Well-developed interpersonal skills with the ability to work with a range of professionals
Advanced planning and organizational skills
Expert ability in concise and accurate report writing and presentation of information.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Develop , implement and monitor the clinical risk management program taking a proactive approach to help minimize and mitigate clinical risk
Develop robust mechanisms and performance management to ensure that patient safety incidents including near misses are reported and managed appropriately in line with AHD policies ensuring internal and external deadlines are met and actions implemented.
Develop and foster internal clinical risk identification mechanisms including, but not limited to incident reports, medical record reviews, clinical audits, patient complaints and claims and risk assessments.
Have a strong overview of the progress of incident investigations and ensure Director of Clinical Governance is informed of any issues or risks
Lead the process for reporting and updating information relating to patient safety incidents and near misses.
Champion and promote quality as a key focus when reviewing the learning from incidents to improve patient outcomes and effectiveness of care.
Liaise with Legal Counsel ensuring accurate and timely information is provided
Analyze complex information from claims, and incident investigations to establish appropriate action plans to bring about positive change.
Co-ordinate the collection, analysis and presentation of quantitative and qualitative clinical risk management data (Incidents, complaints, claims) to measure the effects of change and monitor continuous improvement
Facilitate proactive risk reduction activities using such tools as Failure Mode Effect Analysis and Hazard Vulnerability Analysis
Maintain robust oversight of the Organizational and departmental clinical risk registers, ensuring that these correlate with risks identified from patient safety incidents.
Ensure that all clinical services have in place mechanisms for reviewing and analyzing themes arising from incidents, monitoring implementation of action plans, and that learning from incidents is identified and disseminated.
Provide expert advice, support and guidance to the organization when serious incidents and significant events occur and support and monitor the investigation processes to ensure timely delivery of patient-related outcomes.
Provide advice and support in fostering and monitoring the safety culture within the organization and implements improvements.
Support the planning, delivery and facilitation of training related to incident investigation and management, risk assessment and root cause analysis.
Support staff to provide timely, thorough investigations, reports and action plans.
Provide timely, validated reports on progress, including key performance indicators, in written and verbal formats to the organization and other groups as required.
Provide reports and evidence as required to external bodies such as Dubai Health Authority.
Acts as recourse or consultant to committees/departments/services in Clinical Risk Management
Deputize for the Director Clinical Governance as needed.
Attends key meetings in relation to Clinical Risk Management