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Club InterContinental Agent

Intercontinental Hotels Group (IHG)

Posted on August 13, 2019

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

Opening 01

Job Description

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About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
As A Club InterContinental Agent, you are responsible to liaise between other operational departments to ensure that Guest Preferences are met and exceeded. Responsible for all activities relevant to the Club InterContinental such as VIP relations, rooming of guests, assisting with show rounds to achieve the highest possible guest satisfaction, while maintaining a solid relationship with the F&B and Kitchen team to ensure optimal guest experience.
Ensures maximum interaction is achieved with all hotel guests, specifically guests having access to the Club Intercontinental, VIPs, and that Loyalty card holders are recognized as per their status and receiving special treatment. Some of your daily tasks include:
To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
Be aware of the hotel availability and of every opportunity to maximize room revenue.
Promote Inter-hotel sales, in house facilities and Food & Beverage outlets.
Maintain comprehensive knowledge of standard reservation procedures.
Deal with cash, check and credit transactions in accordance with the hotel and company policy, and ensure that any discrepancies are reported immediately.
Actively develop positive and effective communication between Club InterContinental team and all other operational departments.
Ability to work as part of a diverse team with colleagues from different viewpoints, culture and countries.
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests;
Accurately and promptly fulfilling Guests requests;
Anticipate Guests needs;
Maintain a high level of knowledge which affects the Guest experience;
Demonstrating a 'service' attitude;
Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
Ensure maximum involvement in the HeartBeat program in order to obtain higher results.
Actively participate in putting forward creative ideas to enhance Club InterContinental experience (Variety of F&B offer etc)
Is knowledgeable about the different software programs utilized in the Guest Services Department including but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc
What we need from you
Ideally, the candidate must possess previous work experience in a Front Office environment or equivalent. Is a team player and have strong verbal and communication skills. He/She must be customer oriented and is flexible to work in various shift.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Club InterContinental Agent


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Intercontinental Hotels Group (IHG)

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