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Club Lounge Manager

Mandarin Oriental Hotel Group

Posted on July 5, 2018

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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• Plan, organize, and motivates Club Lounge Supervisor and Attendants to excel in delivering excellent service to all arrival guests.
• Monitor monthly Food and beverage cost and Profit and Loss expenses for the Club Lounge.
• Ensure adequate staff coverage that meets the demand in the hotel.
• Checks the next day arrival report and ensure the guest history remarks and amenities are in place.
• Meets VIPs and perform guest relation duties and obtain comments and feedback.
• Assign Club rooms and checks arrival VIPs room and ensure the requests and needs are met.
• Guide, coach, counsels and evaluates the performance of Club Lounge Supervisor and Attendants.
• Checks attendance, punctuality and deportment of Club Lounge Supervisor and Attendants.
• Train, guide, coach and develop Club Lounge Supervisor and Attendants to handle day-to-day duties/tasks more efficiently.
• Liaise closely with the Front Office Manager on any special events, VIPs arrival and ensure pertinent information and instructions/changes are disseminated.
• Ensure the ambience, cleanliness and exclusivity at Club Lounge and Front Office area is maintained at all times.
• Forecast the next 7 Days Food and Beverage for Club Lounge and ensure sufficient staff coverage.
• Attend to any VIPs complaints or comments/feedback.
• Ensure to uphold a high level of safety precaution -FLHSS and HACCP at all times.
• Maintain an active presence in the Club Lounge and Front Desk.
• Check the weekly duty roster for Club Lounge department and ensure that there is adequate staff coverage to meet the demands of the hotel.
• Write personalised welcome back card for repeat Club guests.
• Attend daily and weekly internal department or related meetings/briefings and share any information/interests.
• Chairs Club Lounge Supervisor meetings to enhance the level of service and resolve work issues.
• Awareness and sensitivity to the concept of luxury and quality
Skills & Experience
• 3-5 years experience in a luxury hotel environment, preferably within the UAE market
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/Tourism/Hotel Management or equivalent.

Hotels / Hospitality



Front Office Hospitality Management Front Desk Supervisor Forecasting Monitoring Excel Training Haccp


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Mandarin Oriental Hotel Group

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