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CLUB LOUNGE SUPERVISOR

Mandarin Oriental Hotel Group

Posted on July 11, 2018

2 - 3 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Responsibilities
Attend daily and weekly internal department or related meetings/briefings and share any information/interests.
Chair Club Lounge Attendants meetings to enhance the level of service and resolve work issues.
Awareness and sensitivity to the concept of luxury and quality
Attend to any VIPs complaints or comments/feedback.
Ensure to uphold a high level of safety precaution -FLHSS and HACCP at all times.
Maintain an active presence in the Club Lounge
Guide, develop and evaluates the performance of Club Lounge Attendants
Ensure the ambience, cleanliness and exclusivity at Club Lounge at all times
Liaise with the Club Lounge Manager to maintain correct staffing levels
Monitor and ensure that all guests with access with the Club Lounge are escorted to their respective rooms by the Club Lounge Attendants upon arrival
Ensure to check and inspect all rooms assigned and VIP rooms in accordance with LQE
Represent the Club Lounge Manager during his/her absence
Works closely with Front Office, Housekeeping, Room Service, Concierge and all F&B departments
Monitor training of new colleagues and their progress
Help the Club Lounge Manager to meet and greet VIP guests
Perform any other reasonable duties as required by the department head
Must be well versed with Food and Beverage services and knowledge
Maintain and inspects the desk counter to ensure that work stations are maintained in accordance to the LQE
Request sufficient stationeries for the daily operation
Preferred Qualifications and Skills
Minimum 3 years experience working in a luxury 5-star hotel environment.
Minimum 2 years Front Office/Guest Relations experience in a luxury hotel.
Strong command of Microsoft Office, PSMS, GoConcierge, HotSoS, and Rex.
Hotel pre-opening experience is an advantage.
Middle East experience is an advantage.
Arabic speaker is desirable.


Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk

Keywords

Front Office Housekeeping Staffing Guest Relations Room Service Supervisor Training Monitoring Inspection

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Mandarin Oriental Hotel Group


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