Club Manager / Duty Manager
IHG Hotels & Resorts
Employer Active
Posted 16 hrs ago
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Experience
3 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Deliver bespoke, high-end service experiences to Club InterContinental guests.
- Welcome, recognize, and engage VIPs, elite members, and repeat guests with genuine warmth.
- Oversee private check-in and check-out services directly in the lounge.
- Maintain comprehensive guest preference profiles to personalize interactions and services.
- Anticipate and respond to special requests, resolving concerns promptly and professionally.
- Foster guest loyalty through consistent engagement and attention to detail.
- Supervise daily lounge operations, including breakfast, afternoon tea, and evening cocktails.
- Ensure ambiance, service standards, and presentation reflect InterContinental brand quality.
- Coordinate closely with Culinary, Housekeeping, and Front Office to maintain operational excellence.
- Monitor inventory, maintain records, and manage reports for all lounge activities.
- Uphold hygiene, safety, and aesthetic standards at all times.
- Lead, train, and mentor Club Lounge team members to deliver anticipatory luxury service.
- Conduct daily briefings, appraisals, and service audits.
- Cultivate a culture of empowerment, professionalism, and continuous learning.
- Support team morale, development, and career progression through coaching and recognition.
- Manage lounge budgets and control expenses effectively.
- Track guest satisfaction, revenue performance, and team productivity metrics.
- Prepare detailed monthly operational and performance reports.
- Support the implementation of upselling and loyalty program initiatives.
- Ensure all Club InterContinental standards and SOPs are followed precisely.
- Collaborate with Marketing and Sales to promote Club bookings and exclusive offers.
- Serve as the brand guardian for the Club Lounge, ensuring a consistent luxury experience aligned with IHG values.
Skills Set
- VIP and Elite Guest Management
- Luxury Service Operations
- Leadership and Team Development
- Revenue and Cost Control
- Service Personalization and Guest Profiling
- Brand and Quality Compliance
- Communication and Emotional Intelligence
Why Join Us
- Competitive compensation and benefits package.
- Access to global career opportunities across IHG Hotels & Resorts.
- Comprehensive training and development programs.
- Inclusive and supportive workplace culture focused on True Hospitality for Good.
- Enjoy worldwide employee discounts and recognition programs.
Desired Candidate Profile
Bachelor s degree or diploma in Hospitality Management or related field.
3 5 years of experience in luxury hotel guest relations, club lounge, or front office operations.
At least 1 2 years of supervisory or managerial experience.
Fluent in English; additional languages such as Arabic, French, or Russian are a plus.
Strong leadership, communication, and interpersonal skills.
Excellent knowledge of Opera PMS and IHG systems (e.g., Concerto).
Attention to detail, discretion, and a polished professional presence.
A passion for hospitality, service excellence, and team development.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Club Manager / Duty Manager
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IHG Hotels & Resorts
InterContinental Abu Dhabi, part of IHG Hotels & Resorts, is a landmark destination on the Arabian Gulf, renowned for its sophisticated hospitality and world-class service. The hotel combines timeless elegance with contemporary comfort, catering to an international clientele that values discretion and excellence. Joining the InterContinental team means becoming part of a global family dedicated to creating memorable experiences and upholding the gold standard in luxury hospitality.