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Cluster Director of Training

Kempinski Hotel

Posted on April 10, 2019

2 - 4 years Dubai - United Arab Emirates

Any Nationality

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Job Description

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Cluster Director of Training
overall scope of a Hotel Training & Development is to ensure that the hotel
is using the "off-line" as well as "on-line" learning tools
provided by Kempinski to ensure as a company we are developing and growing
talent within the orgainisation thus securing the hotels ability to deliver
exceptional guest service and drive the profitability of the hotel for the
The Director of Training is responsible successfully on- board, skill and develop
the hotel team through well designed and operationally viable blended learning
solutions and ensure that every corporate training initiative has been
successfully implemented and each hotel employee is to developed in both skills
and competencies to deliver a consistent beautiful performance that creates a
signature differentiation for our brand in the luxury hotel segment, and
further positioning Kempinski as the employer of choice.
Emerald Palace Kempinski / Kempinski Hotel & Residences Palm
Emerald Palace Kempinski Dubai and Kempinski Hotel &
Residences Dubai sister proprieties are located on the Palm Jumeirah suites. Surrounded by pristinely landscaped
tropical gardens are highly appointed royal rooms & villas with stunning
views of the Palm Lagoon. The proprieties wide variety of international
restaurants, boutique mall and cinema provide ample dining and entertainment
Key Responsibilities:
Responsibilities and
essential job functions include but are not limited to the following:
• Establish a training network according to Kempinski standard, including spending time in
operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES have fully
implemented these, and ensured they reflect all hotel specific policies and
• Further develop the Training BITE Library by assisting individual Departmental Trainers
in the writing and implementing hotel specific training BITES
• Embed all Kempinski training programs and training tools and comprehensively track their
implementation to easily evaluate attendance of required participants.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy, which is evident both at the back of house and
reflected in campaigns or initiatives to address training topics/themes
• Analyse the data on the e-learning platforms and utilize or market it to Management and
Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per
their Individual Development Program.
• Organise and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the
efficiency of the training services offered.
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and ReviewPro; then based
on the results provide remedial training solution.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis
and the results updated in the Regional Training Consolidation Report
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski s core values.
• Prepare the
yearly Business Plan and Budget for the Training Department in line with all
company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that
an objective Self Audit (using the Kempinski People Training Peer & Self
Audit Tool) is completed at least once per year
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training
providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee
handbook and to the hotel s policies on fire, hygiene, health & safety.
• Take the lead on stretch projects as assigned by the General Manager and/or Regional
Training team
• Complete Peer audits as agreed with the General Manager and Regional Training team.
Additional responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.

Hotels / Hospitality

HR / Human Relations / Industrial Relations

Desired Candidate Profile

Skills & Qualifications:
• One year in a similar
position within a luxury brand
• Two years in a Training
Manager position within a luxury brand
• Administration skills
• Planning and
organizational skills
• Verbal and written
communication skills
• Presentation skills
• Customer service skills
• Budgeting experience
• Team leadership skills
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the
most fascinating destinations without ever forgetting the finest traditions of
our European heritage. We are dedicated to please, educated to entertain, and
we never compromise on the European elegance of service. We pride ourselves on
delivering a beautiful performance for each and every one of our guests. And
for our employees, we provide a stage on which they can flourish and realise
their full potential.
Embrace an experience as individual as you are


Cluster Director of Training

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Kempinski Hotel

Beginning its journey in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Headquartered in Geneva, the group has a wide collection of distinguished properties all over the world including the UAE (Dubai, Ajman, and Abu Dhabi), Qatar, Saudi Arabia, Egypt, Germany, Indonesia, China, Austria, Thailand, Turkey, and other locations. Each year, Kempinski keeps adding new destinations in the Middle East, Asia, Africa and Europe. Moreover, Kempinski Hotels owns and operates a broad international portfolio of more than 70 Hotels, luxury resorts, business and Spa hotels reflecting the finest and mesmerizing traditions of European hospitality.

The group believes its success completely relies on its diversified team of dedicated and experienced professionals. Kempinski provides numerous exciting and rewarding career opportunities and other benefits such as People Training and Talent Development Programs to ensure a great learning process for its people. It employs over 22,500 employees in more than 30 countries, with an average of 4 million guests every year. The Hotel Group believes that its corporate social responsibilities extend beyond its guests and employees into the communities where it operates.

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