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Cluster Manager of Operational Innovation

Sheraton Hotels & Resorts

Posted on November 8, 2019

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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JOB SUMMARY
The Black Belt is a high-potential member of the Leadership team accountable for accomplishing innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility (hotel/area/division/corporate).
CANDIDATE PROFILE
Bachelor s Degree or equivalent education/experience required.
Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Executive Committee Member or Department Head (or experience as Divisional or Corporate Director). This role is positioned to develop high-potentials to assume roles with significantly increased responsibilities upon completion of the Black Belt role.
CORE WORK ACTIVITIES
Working with the Master Black Belt (MBB) & Area Black Belt (ABB), refines and updates the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-time to the team), and scheduling.
Plays primary role in selecting Team Members.
Plans and leads Lean operations Reviews for a specific process or the entire business unit. Uses Lean tools to identify and eliminate waste and ensures buy in of the leadership team for solutions recommended.
Accomplishes the Project Team s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.
Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.
Maintains project on schedule, keeps MBB informed of progress.


Hotels / Hospitality

Administration

Keywords

Cluster Manager of Operational Innovation

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Sheraton Hotels & Resorts

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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