Cluster Reservations Agent
IHG Hotels & Resorts
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Posted 22 hrs ago
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Job Description
Roles & Responsibilities
Job Title
Cluster Reservations Agent InterContinental Hotels Group Dubai Festival City Dubai, UAE
Key Responsibilities
- Manage and process room reservations for all IHG Dubai Festival City hotels via phone, email, and web platforms.
- Maintain up-to-date knowledge of hotel rates, promotions, and special offers to maximize revenue opportunities.
- Upsell hotel products and services using effective sales techniques.
- Handle reservation amendments, extensions, and cancellations accurately.
- Record special billing arrangements and liaise with Front Office or Finance for credit approval when required.
- Monitor daily reservation levels and assist in forecasting occupancy trends.
- Coordinate with travel agents, corporate clients, and online booking partners to confirm details and ensure satisfaction.
- Prepare and maintain reservation reports and summaries as required by management.
- Review and process no-shows, prepaid bookings, and cancellations daily.
- Conduct profile checks for upcoming arrivals and ensure accurate data entry in Opera PMS.
- Maintain excellent communication with other departments to ensure guest preferences and requirements are met.
Skills Set
- Reservations management and data accuracy
- Upselling and customer engagement
- Opera PMS and reporting proficiency
- Time management and teamwork
- Communication and service excellence
Why Join Us
- Be part of the globally renowned InterContinental Hotels Group with outstanding career growth potential.
- Work in a multicultural, dynamic environment offering international exposure.
- Receive a competitive salary, benefits, and access to IHG s global training and development programs.
- Enjoy employee discounts and exclusive opportunities across IHG s 6,000+ hotels worldwide.
Desired Candidate Profile
Minimum 1 year of experience in reservations or front office within a 4- or 5-star hotel.
Strong communication and customer service skills with fluency in English; Arabic language knowledge preferred.
Proficiency in Microsoft Office applications and familiarity with Opera PMS.
Organized, detail-oriented, and able to manage multiple priorities efficiently.
Positive attitude and ability to work both independently and within a team environment.
Strong problem-solving and multitasking skills with a guest-first approach.
Company Industry
Department / Functional Area
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IHG Hotels & Resorts
InterContinental Hotels Group Dubai Festival City represents four distinctive hotel brands: InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites. With over 1,600 rooms, 16 world-class restaurants, and extensive event facilities, IHG Dubai Festival City is one of the UAE s most prestigious hospitality destinations. The group is part of IHG Hotels & Resorts, a global leader in hospitality committed to delivering exceptional guest experiences through innovation, diversity, and sustainability.