Cluster Reservations Sales Agent

IHG Hotels & Resorts

At InterContinental Hotel & Residences Abu Dhabi, we pride ourselves on creating unforgettable experiences from the very first interaction. As a Cluster Reservations Sales Agent, you ll be the voice that connects guests with their next luxury stay handling bookings with care, precision, and a passion for hospitality.

A little taste of your day-to-day:

Every day is different, but you ll mostly do:

• Handle incoming reservations via phone, email, and online channels for hotel rooms and serviced residences.
• Convert inquiries into bookings by understanding guest needs and providing personalized recommendations.
• Ensure accurate entry of reservation details into Opera, IHG Concerto, or other PMS/CRS platforms.
• Monitor availability, apply correct rates, and communicate changes clearly to guests and internal teams.
• Coordinate with Sales, Front Office, and Revenue teams for VIPs, group bookings, and corporate clients.
• Manage pre-arrival requests, confirmations, and billing instructions promptly.
• Maximize room revenue through upselling techniques and cross-promoting offers across properties.
• Maintain a high level of product knowledge, including seasonal packages, promotions, and residence features.
  
  

What we need from you:

• 1 2 years of experience in hotel reservations, front office, or sales support.
• Proficiency in Opera, IHG Concerto, or similar hospitality systems preferred.
• Excellent telephone etiquette and strong written/verbal communication skills.
• High attention to detail, with the ability to multitask in a fast-paced environment.
• Sales-driven approach with a warm and guest-centric attitude.
• Fluent in English; Arabic or additional languages are a plus.
• Flexibility to work shifts, weekends, and public holidays.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life impressive room discounts and some of the best training in the business.