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Cluster Sales Manager Corporate & Groups

Fairmont Ajman

Posted on January 11, 2019

2 - 3 years Ajman - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Summary of Responsibilities:
Reporting to the Cluster Assistant Director of Sales, responsibilities and essential job functions include but are not limited to the following:
• Exceeds personal sales goals as well as segment goals on a monthly, quarterly and yearly basis for both hotels
• Solicits business through action plan preparation and execution
• Responsible for achievement of objectives, as outlined in the market team s action plans
• Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
• Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
• Contracts room nights and reviews team member s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
• Oversees ongoing communication for market between property and the global sales network
• Maintains positive relationships with all guests, vendors, colleagues and global sales network
• Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
• Ensures delivery of expected guest service through follow up and coordination with other hotel departments
• Manages referral response system and tracking of definite business - both inbound and outbound
• Prepares weekly, monthly, quarterly, and annual reports as required
• Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
• Champions sales technology systems and standards
• Involved in setting individual room revenue and/or room night goals
• Assists with development and/implementation of annual budget and marketing plan
• Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
Qualifications :
Experience & Education
• Luxury hotel sales experience, having had varied market mix experience
• Bachelor s degree and/or Hotel Management degree or diploma
• Established relationships with key industry contacts in the market segment
• English speaking is required and Arabic is preferable
• Supervisory experience an asset
• Microsoft Office suite of software literacy an asset
• Opera Sales & Catering knowledge an asset
Skills and Knowledge
Strong analytical skills to develop and review reports. Determine other opportunities and ways to increase Leisure business levels
Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
Possesses software knowledge (Microsoft Office, etc).
Possesses systems knowledge (OPERA Sales & Catering).Must be able to ?Knock on doors to get the business
Knows how to conduct research on the Internet.
Weekly prospecting and soliciting goals
Uncovering new customers/ Markets
Effective sales skills to up-sell products and services
Strong customer development and relationship management skills
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relation skills
Strong organization skills
Strong ?Closing skills
Strong ?persuasion skills
Effective decision making skills
Physical Aspects of Position (include but are not limited to ):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Hotels / Hospitality

Sales / Business Development


Cluster Sales Manager Corporate & Groups


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Fairmont Ajman

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