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Collaboration Engineer


Posted on February 14, 2020

0 - 1 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Work responsibility :
• Ensure stable and reliable Operation for internal cloud
• Day-to-day performance monitoring.
• Troubleshooting and fault analysis and repair.
• Trouble ticket generation, response and escalations.
• Standard changes implementation via our change control systems and processes.
• Administration for Management applications for health monitor and archive configuration.
• Participate in a 24x7 call-out rota.
• Ticket and standard changes response for customer with valid support contract
• Technical administration and troubleshooting for Cisco collaboration solutions including (Collaboration End Points, Call Manager, Unity, IP Fax Solution , Video Solution , Jabber IM& presence , Express Way (MRA & Jabber Guest) , Webex , Prime Management, Voice Gateways and PRIs
• Technical administration and troubleshooting for Cisco Contact center solutions including different channels (IVR and scripting, Email, Social Minor (Live Chat, Social Media) ,Fax , Video with remote support ) and quality tools (CUIC, AQM , Voice and Screen recording , WFM)

Banking / Financial Services / Broking


Desired Candidate Profile

• Fresh graduate (0-1) year experience.
• Preferred to be Certified CCNA & CCNA collaboration.
• Preferred to be graduated from ITI or NTI


Collaboration Engineer


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