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COLLEAGUE SERVICES COORDINATOR

Mandarin Oriental Hotel Group

Posted on July 12, 2018

2 - 3 years Dubai - United Arab Emirates

Secondary School(Academic / General). Any Nationality

Opening 01

Job Description

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ACCOMMODATION
Manage the Accommodation tracker and Accommodation Daily Updates and update any changes that concern the Colleagues (i.e. incoming Colleagues, leavers, internal transfers, title change, live outs, live ins etc.) Coordinate with service supplier on a weekly basis that all accommodation trackers are updated to ensure accurate invoicing Review the monthly mandays and confirms with Colleague Services Manager Receive Statement Forms regarding accommodation related requests or complaints and creates accommodation online tasks Manage the accommodation online tasks and monitors completion of any Statement Forms or Service Request Forms. Prepare rooms as per expected arrival schedules and/or conducts room check as per departure schedule, any raised accommodation-related Statement Forms and ensure complete documentation of all completed tasks Coordinate with service provider (i.e. Engineering) for any operational concerns of accommodation (as per spot checks and/or any concerns raised) Ensure complete documentation of all completed tasks Ensure proper documentation of all completed Statement Forms or Service Request Forms Filing of personnel files of Colleagues living in the hotel provided accommodation (i.e. Room Inventory list, Accommodation guidelines)
CAFETERIA
Monitor Cafeteria Spot checklist on a daily basis and follow up with Engineering (or any other department) as necessary to resolve any raised issues Ensure HACCP standards are consistently being implemented through random checks in cafeteria Liaise and follow up with cafeteria service provider for any operational concerns of the cafeteria Conduct site induction for cafeteria service provider staff assigned in the hotel. Monitor all cafeteria equipment are in good working order at all times; coordinate with Engineering as necessary Assist Human Resources with design and implementation of cafeteria themed lunches Assist with any issuance of meal vouchers and ensure accurate remittance
QUALITY SERVICE STANDARDS
Manage Colleague Services files to ensure all information is up to date Perform any other administrative duties to ensure proper and complete documentation Assist the Colleague Services Manager in preparing and/or updating/revising all Colleague Services related policies, SOPs, forms and processes
OTHER
Handling and responding/processing incoming calls and correspondence Drafting letters, e-mails and standard reports and presentations many of which will be based on standard templates Assist with any requirement to organize meetings, briefings and/or department internal events including invitations and room bookings Assist with taking and distributing meeting minutes Handle any filing required and ensure the necessary documents and records are updated and filed correctly Keep the relevant stationery stock for the department and handling stationery requisitions as required Update any regular trackers, excel sheets or reports Assist Colleague Services Manager in the day-to-day operations of areas such as, but not limited to, cafeteria, accommodation and other areas in the back-of-house (i.e. locker room, etc.) Communicate any health or safety hazards to Colleague Services Manager and/or coordinate with other departments as necessary, to resolve issue Ensure notice boards are updated with latest information and removes old posts accordingly Conduct accommodation site induction to newly-assigned Colleagues Assist with all Human Resources engagement related activities and initiatives
SKILLS
2-3 years operational experience in hospitality industry or at least a year experience of supervisory role in a colleague services (accommodation, cafeteria etc.) role Good command of English language, both verbal and written Proficient with MS Word, Excel and PowerPoint software programs. High school diploma or equivalent Strong administration and organization skills with a proven ability to juggle many tasks simultaneously in a busy work environment Good health condition (as manual lifting may be required from time to time)


Hotels / Hospitality

Administration

Keywords

Administration Hospitality Operations Hr Service Quality Ms Word Powerpoint Inventory Monitoring Management

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Mandarin Oriental Hotel Group


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