Collections Officer (Real estate)

Confidential Company

Role Purpose:

A Collection Officer in real estate development is responsible for assisting in the collection of payments from clients, ensuring timely receipt of funds, and maintaining good financial health for the company.

• Remind the clients before Due date to make sure no delay on paying and not falling in the overdue packet.
• Follow up with clients for payment of outstanding balances, including installment payments and final settlements.
• Issue payment reminders, and notices of overdue payments on weekly/ monthly basis.
• Communicate with the clients regarding their payment due dates, penalties, and policies in an efficient and effective way.
• Handle payment negotiations with clients.
• Updating the clients regarding the penalties and actions will be taken by Reportage properties in case they fail to pay their due amounts.
• Issuance of termination request for delinquents’ clients/units.
• Ensure proper documentation is filed for payment receipts, deferrals, and legal notices transactions, payments, and client interactions in the company's database.
• Performing the collection process to ensure that clients fulfill their due amounts obligations.
• Generate regular reports on collection activities, outstanding balances, and cash flow status and submitted to team leader, Collection Manager and Head - CRM.
• Monitor outstanding payments and ensure timely payments of due amounts.
• Follow up with clients via calls, emails and WhatsApp text and conduct meetings.
• Maintain strong relationships with clients.
• Ensure that all collection practices conducted by the team adhere to legal regulations and company policies.
• Regularly review and update procedures to maintain compliance.
• Prepare and present regular collection reports “Weekly, Monthly” related to collection activities as required.
• Generating monthly collections report as per EPMS collected & realized payments.
• Ensure accuracy and completeness for reports submitted by junior staff.
• Prepare reports on collections activity and outstanding balances every week and follow up accordingly with clients.
• Collaborate with other departments (e.g., Finance, Legal, Sales, Customer service, Handover) to align processes and ensure streamlined operations.

Qualifications Requirements:

• Bachelor's degree in finance or any related field.
• Minimum 2 years of experience in a Collection role.
• Experience in real estate development or property management or Collection Company is a Must.
• Strong understanding of real estate payment structures.
• Excellent communication and conflict resolution skills.
• Proficiency with collection and property management software (e.g., Yardi, MRI, QuickBooks).
• Strong problem-solving abilities with a focus on customer service and relationship management.
• Real estate Applicants only.

Key Skills:

• Accounts Receivable Management
• Client Relationship Management
• Conflict Resolution
• Performance Monitoring & Reporting
• Continuous Improvement
• Legal & Regulatory Compliance