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Commercial Coordinator - Customer Service

AHI Carrier (FZC)

Posted on July 4, 2018

4 - 7 years Sharjah - United Arab Emirates

Bachelor of Commerce(Commerce). Any Nationality

Medical Insurance, Annual air ticket

Opening 01

Job Description

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Job Purpose:

Act as a first point of contact for sales related functions for all customers in the region. Provide back office support to AHI Carrier front offices in various regions.

Responsibilities
• Providing required sales support to customers from the assigned territory (Russia & CIS) as per the instructions from Sales team.
• Sale order creation, dealer/customer coordination and sale order follow ups.
• Checking the availability of materials in stock and coordinate with purchase team for non-available items.
• Issuing delivery orders/shipping documents, update delivery instructions, coordinating with warehouses for releasing shipment to customers and receive upon delivery of the units from warehouses.
• Review of the margin analysis reports against each sale order and delivery order.
• Ensuring that the sales order is closed upon completion of the delivery and the invoice is generated.
• Taking care of all the export control compliance for sales orders, wherever applicable.
• Payments follow up with dealers/customers on a regular basis and support finance in receivable management.
• Interacting with customer on a continued basis to help them in planning their orders and also to achieve monthly billing internal targets.
• Timely updating and maintaining the price list.
• Any other tasks that may be requested by your line manager from time to time.


Other

Desired Candidate Profile

Qualification: Graduate preferably in Commerce.
Experience: 6-7 years in sales coordination/customer service.
Skills & Competencies:
• Excellent communication skills in English.
• Excellent understanding of commercial process.
• Hand on experience in Oracle or any other ERP.
• Good team player.
• Knowledge in INCO terms / Letter of Credit
• Good analytical skills.

Keywords

Commercial

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AHI Carrier (FZC)

THE LARGEST CARRIER JOINT VENTURE HVAC DISTRIBUTION COMPANY OUTSIDE USA

AHI Carrier formerly known as Air-conditioning & Heating International (AHI) became a Carrier Joint Venture Company on December 18th, 2008. The partnership between Carrier and AHI dates back to December 1997 when the first ag reement was signed for distribution of Carrier products in Russia and all of CIS countries (12 countries).

In 1999, Carrier& Toshiba Air-conditioning entered into a Joint Venture and as a consequence the Toshiba range of air-conditioning products were added for distribution in our territories. Success came early and in 2000 Carrier rewarded us by expanding our distribution rights to East and Central Africa (15 countries).

Since the creation of “AHI Carrier” Joint Venture, more countries have been added to include Middle East, Central and South Eastern Europe, Australia, New Zealand and South Africa (42 countries).

AHI Carrier keeps a flexible and aggressive forward sales structure (sales offices & dealer network) and builds sales support functions in a centralized back office (Sharjah, U.A.E). The strategy focuses on economies of scale and allows AHI Carrier to quickly respond to opportunities in the sales area, parallely building a competitive system of product specification and technical support, logistics coordination, finance & M.I.S.

The most critical factor contributing AHI’s successful track record of profitable growth has been its commitment to service – and this commitment will become increasingly important in the future.

AHI Carrier runs TOTALINE stores in Australia, New Zealand & Middle East where more such stores are being added. TOTALINE stocks and sells a full range of HVACR parts, consumables & tools for residential and commercial applications.

AHI Carrier now distributes Carrier & Toshiba HVAC products in 63 & 50 countries respectively across 4 continents.




Middle East
• United Arab Emirates - Sharjah

Russia & CIS
• Russia - Moscow
• Ukraine - Kiev
• Kazakhstan - Almaty
• Azerbaijan - Baku

Central & S E Europe
• Austria - Vienna & Linz
• Czech - Prague & Ceske Budejovice
• Greece – Athens & Thessaloniki
• Bulgaria – Sofia
• Romania – Bucharest

Australia
• Victoria - Melbourne
• New South Wales – Sydney,
Wollongong & Newcastle
• ACT - Canberra
• Queensland - Brisbane & Townsville
• West Australia - Perth
• South Australia - Adelaide
• Tasmania - Hobart

New Zealand
• Auckland
• Wellington
• Christchurch

South Africa
• Johannesburg
• Durban
• Cape Town





Customer Care
Providing optimal service to our customers is a top priority. In every vertical market we serve and we aim to achieve 100% satisfaction, building a strong, loyal and ever-expanding customer base.

Performance
Our performance is a vital reflection of who we are and a testament to our ability to deliver on promises to our customers. We are committed to achieving world-class performance and strive for continuous growth and improvement to reinforce Carrier’s leadership position.
Employee Development
Our employees are our most valuable asset. We believe in building a culture of inspiration and mutual respect – where personal and professional development is encouraged, and diversity is celebrated.

Business Practices
Our business is driven by a fundamental sense of global citizenship and responsibility. We maintain the highest ethical and environmental standards, and actively support the communities in which we do business.




Carrier Corp. is the world’s leader in high technology heating, air-conditioning and refrigeration solutions. Carrier experts provide sustainable solutions, integrating energy efficient products, building controls, and energy services for residential, commercial, retail, transport and foodservice customers. Founded by the inventor of modern air conditioning, Carrier improves the world around us through engineered innovation and environmental stewardship. Carrier is part of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier Corp Website: www.carrier.com










AHI is part of Darwish Bin Ahmed Group, U.A.E. founded in 1964. DBA Group is engaged in the following “core” business activities through a large, diversified investment and property portfolio, wholly owned companies, partnerships, agency agreements and joint ventures.

• Civil Engineering
• Real Estate & Hospitality
• International Representation of Major Manufacturers
• Business Investments
• Joint Venture with Carrier Corporation

With 2008 revenues in excess of $1.5 billion the group employs approximately 8000 people worldwide.
KEY RELATIONSHIPS

AHI Carrier JV
Russia, CIS, East/Central Africa, Middle East, Central and South East Europe, Australia, New Zealand & South Africa
(Carrier / Toshiba HVAC Distribution)

UTS Carrier JV


UTC Fire & Security
United Arab Emirates
(Carrier HVAC Distribution)

Central Europe, Russia, CIS & East Africa
(Distribution)


MAN Nutzfahrzeuge
United Arab Emirates
(Commercial Vehicles Distribution)



Darwish Bin Ahmed Group's Website: www.dbasons.com
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Website http://www.ahi-carrier.com


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