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Commercial Operator (King Abdullah Economy City) Haramain Speed Train

Client of Mena Business Investment Group

Posted on May 10, 2018

1 - 5 years Saudi Arabia - Saudi Arabia

Secondary School. Saudi Arabian

Opening 01

Job Description

EMAIL JOB
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Customer assistance, information and management in Stations.
Customer queries and claims management regarding:
o Schedules and prices.
o Types of trains/Cabin.
o Fare conditions.
o Services on board the trains.
o Services in the stations.
o After-sales conditions, giving information to the customer on how to use the online form, facilitating the email address or the web page enabled for it and the procedures if requested.
o Others.
Customer flows and access control management and supervision.
Incident Management in Stations.
Station Passenger assistance systems operation: PAS, PIS, AFC; etc.
General customer service administration duties.
Report on places and events both of local interest and related to the service.
The Station Commercial Operator in charge of sales performs the operations with tickets at the Ticketing Desk mainly equipped with a Ticket Office Machine (TOM).
At the sale ticket stands are made the operations of sales, changes and cancellations of transport tickets, by the Station Commercial Operator in a face-to-face manner with the customer.
Any other commercial and customer assistance tasks in the stations and/or on the trains.
Skills


Administration

Desired Candidate Profile


Job Description
Customer assistance, information and management in Stations.
Customer queries and claims management regarding:
o Schedules and prices.
o Types of trains/Cabin.
o Fare conditions.
o Services on board the trains.
o Services in the stations.
o After-sales conditions, giving information to the customer on how to use the online form, facilitating the email address or the web page enabled for it and the procedures if requested.
o Others.
Customer flows and access control management and supervision.
Incident Management in Stations.
Station Passenger assistance systems operation: PAS, PIS, AFC; etc.
General customer service administration duties.
Report on places and events both of local interest and related to the service.
The Station Commercial Operator in charge of sales performs the operations with tickets at the Ticketing Desk mainly equipped with a Ticket Office Machine (TOM).
At the sale ticket stands are made the operations of sales, changes and cancellations of transport tickets, by the Station Commercial Operator in a face-to-face manner with the customer.
Any other commercial and customer assistance tasks in the stations and/or on the trains.
Skills
Saudi Nationals only MALE & FEMALE
Training for 2 Months (salary will be lower than original offered).
Minimum equivalent of a High school degree
Very good English level
Juvenile
Willing to work on shifts basis
This job is posted in the following Specialties:
Ticketing Sales English Customer Service
Job Details
Job Location: Jeddah , Saudi Arabia Company Industry: Transportation Company Type: Employer (Private Sector) Job Role: Support Services Employment Type: Full Time Employee Monthly Salary Range: Unspecified Number of Vacancies: 20
Preferred Candidate
Career Level: Entry Level Years of Experience: Max: 5 Residence Location: Saudi Arabia Gender: MALE & FEMALE Degree: High school or equivalent Age: Unspecified

Keywords

Customer service Spanish Claims Incident management Email Access control Incharge Supervision Ticketing Transportation

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Client of Mena Business Investment Group


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