Communication Center Manager
ADK Egyptian-German Cult...
Employer Active
Posted on 5 Dec
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Experience
2 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main Job Tasks and Responsibilities
Key Responsibilities:
- Manage the Call Center and Tele-Sales staff and monitor their daily performance.
- Track and achieve sales targets and conversion metrics.
- Distribute leads fairly and strategically across the team.
- Monitor call quality and provide constructive feedback.
- Prepare daily, weekly, and monthly performance reports covering:
- Number of calls
- Call duration
- Conversion rates
- Follow-up results
- New customers
- Develop effective sales scripts and communication strategies.
- Train team members on persuasive selling techniques and professional communication.
- Resolve customer complaints and handle sensitive or escalated calls.
- Ensure accurate data logging and CRM usage.
- Motivate the team and reward high performance.
- Collaborate with the marketing team to improve lead quality and campaign effectiveness.
Desired Candidate Profile
Bachelor s degree (Business, Marketing, Communication preferred).
- 2 5 years experience in Telesales/Call Center.
- At least 2 years in supervisory or team management.
- Strong leadership & communication skills.
- Proficiency in CRM systems.
- Strong ability in reporting, analytics, and performance tracking.
- Ability to motivate team and work under pressure.
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Communication Center Manager
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