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Community Management Team Leader

EGYGAB Developments

Posted on January 13, 2020

4 - 6 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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Handle customer home orientation and make sure to deliver all info and documentations to customers.
• Being customer touch point during finishing phase to facilitate all barriers and issues within community internal regulations and producers.
• Inspect units within finishing period, report customer volition and handle customer communications and rectification process.
• Ensures complaints and requests are responded to and resolved as per agreed timelines.
• Liaise with operations /FM for customer s issues resolution in accordance to agreed Service Levels.
• Ensure the overall well-being of the community by conducting checks and assessing common areas regularly.
• Inspects regularly community facilities (swimming pools/courts/lobbies) .
• Manages relational areas and equipment (tennis courts, basketball courts etc.)
• Ensures the common areas are maintained as per agreed standard and report any defaults.
• Reviews cleaning schedules or other schedules as applicable and checks standards are being maintained.
• Highlights possible design defects in advance or as and when noted.
• Coordinates enforcement of Community Rules and other enforcement policies.
• Assist and coordinate community events with or on behalf marketing team.
• Use approved systems to log service requests, customer interactions.
• Improving the overall customer relationship, making customers aware of my organization s complaints procedures.
• Ensures staff in community adheres to assigned job roles and EGYGAB present-ability standards (e.g. Security, Cleaners etc).
• Provides periodic updates and reports to Management.
• Identifying procurement needs of the community.
job requirements
4 to 6 years
Not Specified at least
Real Estate/Property Management


Real Estate

Administration

Desired Candidate Profile

Experience in customer interface 4 : 6 years (Real-estate experience not less than 2 years )
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions.
• Excellent communication, interpersonal, leadership, and conflict resolution skills.
• Time and project management skills.
• Very good command of English communication and good knowledge of Microsoft Office.

Keywords

Community Management Team Leader

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EGYGAB Developments

About this Company
1977 a remarkable date in our story. It s the year when our first company for contract and construction was founded by Eng. Samir Gaballah.
On a precise vision and a well-organized plan, this entity developed to be EgyGab holding; a perfect example for businesses that...
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Industry:
Real Estate/Property Management
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