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Community Manager- Chalhoub Group

Chalhoub Group

Posted on July 10, 2018

2 - 3 years Abu Dhabi - United Arab Emirates

Any Nationality

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Job Description

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The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the Group has become a major player in the beauty, fashion and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
We are currently looking for Community Manager to join us in this continued mission
What You'll Do:
You will be responsible for managing and engaging with the Chalhoub Group s online community in a way which builds awareness for the Chalhoub Group and its image.
Adhere to Chalhoub Group image guidelines, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Key Responsibilities:
Digital and Social Media:
• Develop and execute the digital and social media strategy and calendar for the Chalhoub Group.
• Build the Chalhoub Group s strong social media presence on all relevant social media platforms to achieve high ranking and online media share of voice by putting forward creative ideas.
• Manage different social media channels (Facebook, Instagram, Twitter, etc.) by creating and organizing regular posts and content (visuals, video, text, etc.)
• Set and implement social media and communication campaigns in alignment with the Chalhoub Group strategy
• Assist in defining, updating and sharing the Chalhoub Group s social media guidelines and toolkit
• Work closely and coordinate with the different stakeholders and content providers (CEO, HR, Internal Communication, SHIFT, ) to ensure social media content is constantly updated, relevant and engaging.
• Liaise with Business Units on a regular basis to stay updated on their latest events and activities
• Respond to comments and queries on the different social media platforms in a timely manner
• Actively monitor competition to stay abreast of their positioning and of latest trends in social media
• Stay up-to-date with digital technology trends
• Attend Chalhoub Group s events when required to ensure their online coverage
• Generate monthly reports on social media engagements and online coverage within the community
• Analyse the Chalhoub Group s online performance and propose action plan accordingly
• Partner with external agencies on strategic topics such as social media training, crisis management rules, Chalhoub Group position on collaborating with influencers, opinion leaders, content creators and paid media strategy
Corporate Website Management:
• Assist in managing and updating the Chalhoub Group s corporate website
• Assist in defining and implementing a strategy to drive traffic to the website
• Analyse and report the website traffic and propose action plan accordingly
• Participate in ad hoc projects run by the Corporate Communication department when needed
What you need to succeed in this role:
• Entreprenuer, Creative, Organized, Digital Perspective, Communicator
• A minimum of 2-3 years of relevant experience
• Excellent communication skills
• Good understanding of the online media environment
• Thorough knowledge of web and interactive technology & experience in internet/website/multimedia design and development
• Experience in managing multiple projects simultaneously
• Must have a passion and understanding of what makes for successful digital marketing campaign
• Organised with strong attention to details, as well as analytical and problem solving skills
• Creative with ability to influence, motivate and encourage others
• Self-Driven and can work without direct constant supervision
• Good editorial skills in English & Arabic
• Exposure to graphic design tools (Illustrator, Photoshop, etc.)
We can offer you:
• The opportunity to be the voice of a globally renowned concept and drive the Chalhoub Group to new heights
• Staff discounts at all participating Chalhoub partner brands
• The chance to live and work in a dynamic regional retail hub
• Onsite canteen serving daily lunch
Job Segment:
Social Media, Marketing Manager, Marketing




Digital Marketing Social Media Marketing Photoillustrator Media Strategy Analytical Crisis Management Standard Operating Procedures Retail Distribution Marketing


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Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.

The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.

The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
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